Gmail

(Some features may not yet be available out of the box in the trial just yet. Please reach out about any integrations that aren't.)

What you can do

• Search through emails using Gmail syntax

• Read full email conversations

• Send emails with CC/BCC support

• Look up email threads from URLs

Connecting Gmail

1. Go to Integrations > Gmail

2. Click Connect with Google

3. Sign in to your Google account and grant eesel AI access

4. Authorize the requested permissions

Prerequisites

• A Gmail or Google Workspace account

Actions

Action	Description
Search Emails	Search using Gmail syntax (e.g., from:[email protected] subject:order)
Read Email	Read the full content of a specific email by ID
Send Email	Send an email with optional CC and BCC recipients
Get Email from URL	Extract an email thread from a Gmail URL

Use cases

Support workflow: Your agent can search for previous email conversations with a customer to understand history before responding to a ticket.

Email-based support: Use the Send Email action to have your agent respond directly via email.

Context gathering: When handling a support ticket, the agent can look up related email threads for additional context.

Tips

Use Gmail search syntax. The Search Emails action supports full Gmail search operators — from:, to:, subject:, has:attachment, date ranges, and more.

Combine with helpdesk. Gmail works well alongside helpdesk integrations — your agent can check email history while handling tickets.

Troubleshooting

Connection expired?

• Google OAuth tokens can expire. Disconnect and reconnect to refresh.

Emails not found?

• Check that the connected Gmail account has access to the emails you're searching for

• Verify your search syntax is correct