Overview
Integrations connect your agent to external services, giving it knowledge to read, triggers to listen for, and actions to perform.
Three components of every integration:
Sources
Data the agent reads and learns from
Triggers
Events that activate the agent automatically
Actions
Things the agent can do in the connected service
Key rules:
All integration types are available on all tiers
Tiers limit the count of integrations (1 / 3 / 10 / Unlimited)
Connecting an integration does NOT auto-activate triggers — you choose what the agent listens for
All toggles are live — no Save button needed
Multi-brand support: a single integration (e.g., Zendesk) can connect multiple brands/domains, each configured independently
Integration page structure (per integration): Each integration has a settings page with three sections: Sources, Triggers, and Actions. Each item has a toggle and optional configuration link.
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