Available Skills

The following is a list of Skills for your eesel AI Agents. However, some of these Skills are not currently available self-serve during the trial.

Please reach out to the team if you'd like information on any of the below, or others you have in mind.

Skill	Default In	What It Does
Simulation	Helpdesk	Pulls old conversations, generates AI responses, compares against human replies, scores accuracy, produces a gap report
Support Analytics / Theme Analysis	Helpdesk	Analyzes conversations — recurring topics, volume trends, resolution rates, channel breakdown
KB Auto-updater	—	Finds KB gaps from conversation patterns, drafts articles from resolved conversations
Triage Review	—	Reviews how the agent has been triaging — re-opens, escalations, misroutes — suggests adjustments
Sentiment Review	—	Analyzes sentiment trends, flags shifts ("negative sentiment up 30% on billing tickets"), surfaces at-risk customers
SEO Audit	Blog Writer	Evaluates posts for SEO quality, outputs per-post scores with specific fixes
Content Gaps	Blog Writer	Analyzes what competitors rank for vs. what you've written, surfaces missing topics
Self Review	Both	Reviews agent instructions, recent activity, and user interactions to surface gaps, inconsistencies, improvement suggestions