Website Chat

Your website chat agent can handle all website visitors and:

• Convert to paying customers

• Assist with troubleshooting or finding the right info

• Collect information for your team to help or use later for important queries

• Escalate to your helpdesk

• Connect with your ecommerce stores and products

Quick Start

1

Create your agent and teach it about your site

Sign in, and create a new agent in the top left dropdown. Add integrations like your site, help center, files, and more.

2

Test and give it a voice

Test it in the sidebar chat to see how it answers queries. Then, add instructions (left sidebar) to update its voice, behaviours, and more.

3

Select your channel

Go to Integrations > and choose either Chat Bubble (floating button in the corner of your site that opens a chat window), inline embedded, or public chat link. Click enable.

4

Customize appearance

Update the appearance, like the colours, avatar, name, and m ore.

5

Deploy

Copy the code snippet, or the URL, and ddadd it to your site. If adding to your site, insert it before the </body> tag on your website.

What it can do

Core capabilities

Capability	What it does
Draft and send ticket replies	Leave internal notes or comments with a drafted reply, or send direct responses to customers - all automatically or when you ask it to.
Tag and categorize tickets	Add tags based on sentiment and context, and update ticket fields automatically.
Update ticket status	Create new tickets, mark them as solved, close tickets, and more.
Escalate	Handover tickets or conversations to your team
Multilingual	80+ languages - no need to translate your help center
Confidence-based handling	Tell your agent what to do when it's not condient: high confidence → direct reply; low confidence → internal note for agent
Sentiment-based escalation	Take actions, respond differently, or escalate immediately based on sentiment
Loop prevention	Escalated after a certain number of interactions or attempts to help
Business hours awareness	Set business hours for certain behaviours
Tone and voice customization	Fully customizable tone and voice - all in plain text.

Default Skills

Simulation Run your AI agent over past tickets, compare its responses to what your docs say.

Theme Analysis Analyzes conversations across channels - recurring topics, volume trends, resolution rates. Outputs ranked themes with volume and trend data.