# Pricing

eesel AI offers flexible plans that scale with your needs. Start with a free trial and upgrade when you're ready.

## Plans

| Feature                       | Team                                     | Business      | Custom                                              |
| ----------------------------- | ---------------------------------------- | ------------- | --------------------------------------------------- |
| **Best for**                  | AI Copilot                               | AI Agents     | Custom needs                                        |
| **Agents**                    | Up to 3                                  | Unlimited     | [Contact us](https://docs.eesel.ai/support/contact) |
| **AI interactions**           | 1,000/month                              | 3,000/month   | Custom                                              |
| **Automatic replies**         | —                                        | Included      | Included                                            |
| **Internal notes & triaging** | —                                        | Included      | Included                                            |
| **Integrations**              | Website, wikis, docs, Slack, chat bubble | All supported | All + custom                                        |
| **Knowledge sources**         | All                                      | All           | All                                                 |
| **Hide branding**             | —                                        | Included      | Included                                            |

For the most up-to-date pricing and exact costs, visit [eesel.ai/pricing](https://www.eesel.ai/pricing).

## Free trial

Every new account starts with a **7-day free trial**:

* Full access to all features
* No credit card required
* Trial can be extended by an additional 7 days from your dashboard
* After the trial, your agent pauses until you choose a plan

## What counts as an AI interaction?

An AI interaction is one message your agent processes and responds to. This includes:

* A customer ticket that your agent reads and replies to
* A chat message your agent answers
* A Slack question your agent responds to

Actions like tagging, assigning, and looking up information are part of the same interaction — they don't count separately.

## Choosing a plan

**Team** — Best for small teams that want an AI Copilot trained on their website or wiki docs. Plug eesel into Slack or add a chat widget. Does not include automatic ticket replies or triaging actions.

**Business** — Best for teams that want a full AI Agent in their helpdesk. Includes everything in Team plus automatic replies, internal notes, triaging, unlimited agents, and deeper integrations (e.g., Shopify actions).

**Custom** — Best for teams with higher volume, custom integration needs, or specific requirements. Pricing is tailored to your usage.

## FAQ

<details>

<summary>Can I switch plans?</summary>

Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect at the start of your next billing cycle. See [Billing](https://docs.eesel.ai/admin/billing) for details.

</details>

<details>

<summary>Is there a discount for annual billing?</summary>

Yes. Annual billing saves 20% — Team is $239/month and Business is $639/month when billed annually. Visit [eesel.ai/pricing](https://www.eesel.ai/pricing) for the latest pricing.

</details>

<details>

<summary>What happens when my trial ends?</summary>

Your agent pauses and stops responding to tickets. Your configuration, knowledge, and settings are preserved — just pick a plan to reactivate.

</details>