# Pricing & Billing

eesel AI is completely PAYG - no platform fees, not per seat fees, and no unexpected hidden costs. 

**Pay only for what you use.** 

Once you add billing details, you can set a **cap** for the maximum number of tickets you want your agent to handle. Once it hits this cap, the agent will stop responding. 

Each ticket costs 40c -> anything that happens as part of that ticket (including actions that take place, and multiple back and forth messages between the agent and customer) will be considered just **one ticket**. 

Each full conversation (in chat bubbles/messaging widget, Slack, Teams, and in the browser extension) will **also be considered just one conversation credit**. This also costs 40c per conversation. 

You can calculate how much this might cost you on our [pricing page](https://www.eesel.ai/pricing).

You don't need to purchase a set number of credits uprfont - instead, your usage is calculated as you use, and you will be billed at the end of the month.

## Billing management

Manage your subscription, view invoices, and update payment information from your account settings.

### Viewing your current plan

Go to your workspace settings to see your current plan, billing cycle, and usage.

### Cancelling

1. Go to your workspace settings
2. Navigate to the billing section
3. Select **View Stripe dashboard** and follow the prompts to cancel you subscription.

When you cancel:

* Your agent continues working until the end of your current billing period
* After that, your agent pauses
* Your configuration, knowledge, and settings are preserved

## Payment methods

We accept all major credit cards through Stripe. Your payment information is securely stored by Stripe — we never see or store your card details.

## Invoices

Invoices are automatically generated at the start of each billing cycle. You can view and download past invoices from your billing settings in the Stripe dashboard. You can update your billing address via the Stripe dashboard.

## FAQ

<details>

<summary>What happens if my payment fails?</summary>

We'll retry the payment a few times. If it continues to fail, your agent will be paused until payment is resolved. Your configuration is preserved.

</details>

<details>

<summary>Can I get a refund?</summary>

Contact us at <hi@eesel.app> to discuss refund requests.

</details>


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