How to create and manage your AI agents
Agents are the core of eesel AI. Each agent is an independent AI teammate with its own knowledge, instructions, and configuration.
Click Create Agent from your dashboard
Choose an agent type:
Help Desk Agent — For handling customer support tickets
Knowledge Agent — For Q&A chatbots and internal knowledge bots
Give your agent a name
Start configuring
Help Desk Agent
Customer-facing support
AI Agent, AI Copilot, AI Triage
Knowledge Agent
Q&A and self-service
AI Chatbot, AI Internal Chat
The agent type determines the default settings and workspace layout. You can always adjust the configuration after creation.
Use the agent picker in the top-left of your sidebar to switch between agents.
Go to your agent's Home page to update the name.
Go to your agent's Home page and use the delete option. This permanently removes the agent and all its configuration.
Warning: Deleting an agent cannot be undone. Make sure any active triggers are disabled first.
You can create as many agents as your plan allows. Common multi-agent setups:
By function:
A triage agent that categorizes and routes incoming tickets
An AI agent that handles Tier 1 support
A knowledge agent in Slack for your team
By team:
A support agent for your main product
A separate agent for your billing team
A chatbot for your documentation site
By channel:
One agent for Zendesk tickets
One agent for your website chat bubble
One agent for Slack
Each agent is independent — its own knowledge, instructions, triggers, and actions. This lets you fine-tune each one for its specific job.
The number of agents you can create depends on your plan:
See Pricing for full plan details.
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