user-robotCreating Agents

How to create and manage your AI agents

Agents are the core of eesel AI. Each agent is an independent AI teammate with its own knowledge, instructions, and configuration.

Creating a new agent

  1. Click Create Agent from your dashboard

  2. Choose an agent type:

    • Help Desk Agent — For handling customer support tickets

    • Knowledge Agent — For Q&A chatbots and internal knowledge bots

  3. Give your agent a name

  4. Start configuring

Agent types

Type
Best for
Typical use cases

Help Desk Agent

Customer-facing support

AI Agent, AI Copilot, AI Triage

Knowledge Agent

Q&A and self-service

AI Chatbot, AI Internal Chat

The agent type determines the default settings and workspace layout. You can always adjust the configuration after creation.

Managing agents

Switching between agents

Use the agent picker in the top-left of your sidebar to switch between agents.

Renaming an agent

Go to your agent's Home page to update the name.

Deleting an agent

Go to your agent's Home page and use the delete option. This permanently removes the agent and all its configuration.

Warning: Deleting an agent cannot be undone. Make sure any active triggers are disabled first.

Multiple agents

You can create as many agents as your plan allows. Common multi-agent setups:

By function:

  • A triage agent that categorizes and routes incoming tickets

  • An AI agent that handles Tier 1 support

  • A knowledge agent in Slack for your team

By team:

  • A support agent for your main product

  • A separate agent for your billing team

  • A chatbot for your documentation site

By channel:

  • One agent for Zendesk tickets

  • One agent for your website chat bubble

  • One agent for Slack

Each agent is independent — its own knowledge, instructions, triggers, and actions. This lets you fine-tune each one for its specific job.

Agent limits

The number of agents you can create depends on your plan:

Plan
Agents

Team

Up to 3

Business

Unlimited

See Pricing for full plan details.

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