Gmail
Connect Gmail for email search, reading, and sending
Connect Gmail so your agent can search, read, and send emails as part of its workflow.
What you can do
Search through emails using Gmail syntax
Read full email conversations
Send emails with CC/BCC support
Look up email threads from URLs
Connecting Gmail
Go to Integrations > Gmail
Click Connect with Google
Sign in to your Google account and grant eesel AI access
Authorize the requested permissions
Prerequisites
A Gmail or Google Workspace account
Actions
Search Emails
Search using Gmail syntax (e.g., from:[email protected] subject:order)
Read Email
Read the full content of a specific email by ID
Send Email
Send an email with optional CC and BCC recipients
Get Email from URL
Extract an email thread from a Gmail URL
Use cases
Support workflow: Your agent can search for previous email conversations with a customer to understand history before responding to a ticket.
Email-based support: Use the Send Email action to have your agent respond directly via email.
Context gathering: When handling a support ticket, the agent can look up related email threads for additional context.
Tips
Use Gmail search syntax. The Search Emails action supports full Gmail search operators — from:, to:, subject:, has:attachment, date ranges, and more.
Combine with helpdesk. Gmail works well alongside helpdesk integrations — your agent can check email history while handling tickets.
Troubleshooting
Connection expired?
Google OAuth tokens can expire. Disconnect and reconnect to refresh.
Emails not found?
Check that the connected Gmail account has access to the emails you're searching for
Verify your search syntax is correct
Last updated