Slack
Connect Slack for an internal AI knowledge agent
Connect Slack so your team can ask your AI agent questions directly in Slack channels by @mentioning it.
What you can do
Deploy a knowledge agent your team can @mention in any channel
Get instant answers from your connected knowledge sources
Send messages to channels programmatically
Connecting Slack
Go to Integrations > Slack
Click Connect
Authorize eesel AI in your Slack workspace
Choose which channels the agent should have access to
Prerequisites
Admin access to your Slack workspace (or permission to install apps)
Trigger
@eesel Mentioned
Fires when someone @mentions eesel in a Slack channel
When triggered, the agent reads the message, searches your knowledge base, and replies in the thread.
Action
Send Message
Send a message to a Slack channel (supports Block Kit formatting)
How it works
A team member types
@eesel what's our PTO policy?in a channelThe agent picks up the mention
It searches your connected knowledge sources
It replies in the thread with an answer
Tips
Add the agent to relevant channels. Start with your support team channel, then expand to other teams as they find it useful.
Train on internal docs. Connect Confluence, Notion, or Google Drive so the agent can answer questions from your internal documentation.
Introduce it to the team. Post a quick message explaining what the agent can do and how to use it. Example: "We've added @eesel to this channel! Mention it with any question and it'll search our docs for an answer."
Troubleshooting
Agent not responding to mentions?
Check that the trigger is enabled in Settings > Triggers
Verify the agent has been added to the channel
Make sure you're using
@eesel(the exact name)
Agent responding in wrong channels?
Review which channels the agent has access to in the Slack integration settings
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