# Slack

> Connect Slack so your team can ask your AI agent questions directly in Slack channels by @mentioning it.

## What you can do

* Deploy a knowledge agent your team can @mention in any channel
* Get instant answers from your connected knowledge sources
* Send messages to channels programmatically

## Connecting Slack

1. Go to **Integrations > Slack**
2. Click **Connect**
3. Authorize eesel AI in your Slack workspace
4. Choose which channels the agent should have access to

### Prerequisites

* Admin access to your Slack workspace (or permission to install apps)

## Trigger

| Trigger              | Description                                           |
| -------------------- | ----------------------------------------------------- |
| **@eesel Mentioned** | Fires when someone @mentions eesel in a Slack channel |

When triggered, the agent reads the message, searches your knowledge base, and replies in the thread.

## Action

| Action           | Description                                                       |
| ---------------- | ----------------------------------------------------------------- |
| **Send Message** | Send a message to a Slack channel (supports Block Kit formatting) |

## How it works

1. A team member types `@eesel what's our PTO policy?` in a channel
2. The agent picks up the mention
3. It searches your connected knowledge sources
4. It replies in the thread with an answer

```
#general
├── @alice: @eesel what's our return policy for defective items?
└── @eesel: Our return policy for defective items allows returns
             within 90 days of purchase. The customer needs to...
             📎 Source: Returns Policy (Confluence)
```

## Tips

**Add the agent to relevant channels.** Start with your support team channel, then expand to other teams as they find it useful.

**Train on internal docs.** Connect [Confluence](https://docs.eesel.ai/connect-your-tools/knowledge-sources/confluence), [Notion](https://docs.eesel.ai/connect-your-tools/knowledge-sources/notion), or [Google Drive](https://docs.eesel.ai/connect-your-tools/knowledge-sources/google-drive) so the agent can answer questions from your internal documentation.

**Introduce it to the team.** Post a quick message explaining what the agent can do and how to use it. Example: "We've added @eesel to this channel! Mention it with any question and it'll search our docs for an answer."

## Troubleshooting

**Agent not responding to mentions?**

* Check that the trigger is enabled in Settings > Triggers
* Verify the agent has been added to the channel
* Make sure you're using `@eesel` (the exact name)

**Agent responding in wrong channels?**

* Review which channels the agent has access to in the Slack integration settings