# Overview

eesel AI connects to the tools you already use. In the dashboard, you'll find these under **Integrations** — they let your agent read from knowledge sources, respond in helpdesks, look up information, and communicate across channels.

## Capability matrix

| Integration                                                                             |                 Knowledge                |  Triggers  |   Actions  |  Channels |
| --------------------------------------------------------------------------------------- | :--------------------------------------: | :--------: | :--------: | :-------: |
| **Helpdesks**                                                                           |                                          |            |            |           |
| [Zendesk](https://docs.eesel.ai/connect-your-tools/helpdesks/zendesk)                   |       Help center, Macros, Tickets       | 4 triggers | 17 actions | Messenger |
| [Freshdesk](https://docs.eesel.ai/connect-your-tools/helpdesks/freshdesk)               |  Help center, Canned responses, Tickets  | 3 triggers | 13 actions |     —     |
| [Intercom](https://docs.eesel.ai/connect-your-tools/helpdesks/intercom)                 |      Help center, Past conversations     | 2 triggers | 14 actions |     —     |
| [Gorgias](https://docs.eesel.ai/connect-your-tools/helpdesks/gorgias)                   |       Help center, Macros, Tickets       | 2 triggers |  7 actions |     —     |
| [Jira](https://docs.eesel.ai/connect-your-tools/helpdesks/jira)                         | Help center, Canned replies, Past issues | 2 triggers |  5 actions |     —     |
| [Hubspot](https://docs.eesel.ai/connect-your-tools/helpdesks/hubspot)                   |       Help center, Canned responses      | 2 triggers |  4 actions |     -     |
| [Front](https://docs.eesel.ai/connect-your-tools/helpdesks/front)                       |                     —                    |      —     |      —     |     —     |
| **Knowledge Sources**                                                                   |                                          |            |            |           |
| [Google Drive](https://docs.eesel.ai/connect-your-tools/knowledge-sources/google-drive) |    Docs, Sheets, PDFs, Folders, Other    |      —     |      —     |     —     |
| [Notion](https://docs.eesel.ai/connect-your-tools/knowledge-sources/notion)             |                   Pages                  |      —     |      —     |     —     |
| [Confluence](https://docs.eesel.ai/connect-your-tools/knowledge-sources/confluence)     |                   Pages                  |      —     |      —     |     —     |
| [Website](https://docs.eesel.ai/connect-your-tools/knowledge-sources/website-crawler)   |                 Web pages                |      —     |      —     |     —     |
| [Files](https://docs.eesel.ai/connect-your-tools/knowledge-sources/files)               |       PDFs, docs, CSVs, text files       |      —     |      —     |     —     |
| **Communication**                                                                       |                                          |            |            |           |
| [Slack](https://docs.eesel.ai/connect-your-tools/communication/slack)                   |                     —                    |  1 trigger |  1 action  |     —     |
| [Gmail](https://docs.eesel.ai/connect-your-tools/communication/gmail)                   |                     —                    |      —     |  4 actions |     —     |
| **E-commerce**                                                                          |                                          |            |            |           |
| [Shopify](https://docs.eesel.ai/connect-your-tools/e-commerce/shopify)                  |                     —                    |      —     | 13 actions |     —     |
| [Magento](https://docs.eesel.ai/connect-your-tools/e-commerce/magento)                  |                     —                    |      —     |      —     |     —     |
| **Channels**                                                                            |                                          |            |            |           |
| Chat Bubble                                                                             |                     —                    |      —     |      —     |  Built-in |
| Inline Chat                                                                             |                     —                    |      —     |      —     |  Built-in |
| Public Chat                                                                             |                     —                    |      —     |      —     |  Built-in |

## Integration types

### Helpdesks

Your agent's primary workspace for customer support. Connect a helpdesk to handle tickets, respond to customers, and manage conversations.

### Knowledge sources

What your agent learns from. Connect your documentation, wikis, and files so your agent can find accurate answers.

### Communication

Additional channels for your agent to send and receive messages.

### E-commerce

Product and order data your agent can look up to help customers with purchases, returns, and order status.

### Channels

Built-in chat widgets you can deploy on your website without any external integration. See [eesel Channels](https://docs.eesel.ai/configure-your-agent/testing-and-deployment#eesel-channels).

## Connecting an integration

1. Open your agent workspace
2. Go to **Integrations**
3. Select the integration you want to connect
4. Follow the setup steps (varies by integration)

Most integrations offer a **Quick Start** option that gets you up and running in minutes, with the option to connect your full account later for additional features.

## Removing an integration

There are two ways to remove an integration, depending on what you need:

### Remove from one agent

Removes the integration from the current agent only. Other agents in your workspace keep their connection.

1. Open the agent's **Integrations** panel
2. Select the integration you want to remove
3. Click **Remove from Agent**

This cleans up everything associated with that integration for the agent — triggers, actions, and knowledge sources are all removed. Any automation rules created in the external platform (e.g., Freshdesk automations or Zendesk triggers) are also deleted.

### Uninstall from workspace

Removes the integration from **all agents** and disconnects it from your workspace entirely.

1. Open any agent's **Integrations** panel
2. Select the integration
3. Click **Uninstall**

**Warning:** Uninstalling removes the integration for every agent in your workspace. All triggers, actions, and indexed knowledge from that integration will be deleted.

## Need a different integration?

If you need an integration we don't have listed, [contact us](https://docs.eesel.ai/support/contact) to request a new integration or discuss [custom API integrations](https://docs.eesel.ai/connect-your-tools/custom/custom-actions-api).