Files
Upload or create files to train your agent
Upload files or create them directly in the platform to train your agent.
Uploading files
Go to your agent's Files section
Drag and drop files into the upload area, or click to browse
Files are processed and indexed automatically
Creating files in the platform
You can also create files directly in the eesel AI platform:
Go to your agent's Files section
Click Create to start a new file
Write or paste your content
Save — the file is immediately available as knowledge
This is useful for:
Writing custom knowledge articles specific to your agent
Adding quick notes or policies without needing an external tool
Creating content that doesn't live anywhere else
Supported formats
.pdf
Text-based PDFs (scanned images may not work)
Plain text
.txt
Any plain text file
Markdown
.md
Markdown formatted files
CSV
.csv
Comma-separated data files
Tips
Use PDFs for policies and manuals. Upload your company handbook, product manuals, or policy documents as PDFs.
Create files for agent-specific knowledge. If there's information your agent needs that doesn't exist in any other tool, create it directly in the platform.
CSV files work for structured data. If you have a product catalog, FAQ list, or pricing table in a spreadsheet, save it as CSV and upload.
Keep files focused. Upload files that are directly relevant to what your agent needs to know. Avoid dumping large files with mixed content.
Update by re-uploading. To update an uploaded file, upload the new version. For files created in the platform, edit them directly.
Troubleshooting
File not processing?
Check that the file is in a supported format
Ensure the file isn't password-protected
For PDFs, make sure it contains selectable text (not just scanned images)
Content not appearing in answers?
Give it a few minutes — processing large files takes time
Test in the chat by asking a question specifically about the file's content
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