What is eesel AI?

What is eesel AI? An AI agent for customer support that works in your helpdesk, website chat, Slack and email, trained on your own help center and past tickets.

eesel AI is an AI agent for customer support and for the rest of your team. It works inside the tools you already use: your helpdesk, your website chat, Slack and email. It answers from your own help center, past tickets and documents.

You don't set it up like software. You brief it like a new teammate. Tell it in the dashboard chat what you want done, and it connects your tools, learns how your team answers, and starts on the work you point it at.

eesel AI working a ticket in Freshdesk, Intercom and Zendesk.

What eesel AI does

Job	What it does	Guide
Customer support	Drafts or sends ticket replies, and tags and routes tickets	Helpdesk
Website chat	Answers visitors in real time from your pages and help center, and helps shoppers find products and check orders	Chat Bubble
Internal questions	Answers your team's questions in Slack from your wiki and documents, and does work in your other apps from the thread	Internal operations
E-commerce	Looks up orders, products and stock in your store, and handles order questions before and after a sale	E-commerce sales rep
Content	Researches a topic and writes a finished blog post in your brand voice	Content writing

Where it works

eesel AI connects to the tools your team already uses, so there is no new app to learn.

• Helpdesks: Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, HubSpot, Front and more. See Helpdesks.

• Chat: a chat bubble, an inline embed or a public chat link on your site, or your helpdesk's own live chat.

• Team chat and email: Slack, Microsoft Teams, Google Chat, Gmail, and an email address of its own.

• Knowledge: your website, Google Drive, Notion, Confluence and uploaded files.

• Stores: Shopify, Magento and more. See E-commerce.

• AI assistants: you can also work with it from Claude, ChatGPT or the terminal.

The full list is on the integrations overview.

How it learns your business

eesel AI reads what your team already has: your help center, macros, past tickets and documents. So it knows how your team answers before it handles a real conversation. Every answer links back to the source it used.

To change how it works, tell it in chat or edit its instructions. It remembers what you teach it.

How you stay in control

You stay in control the whole way. Adjust your AI agent's access to knowledge and its action permissions to your liking. See Actions and Approvals.

Nothing runs until you turn on an automation, and every run shows up on your Activity page.

How pricing works

You pay for the work your agent does, not for seats. There is no platform fee on the standard plan and no limit on integrations or agents. The rates, the free trial and the spend cap are on the Pricing page.

How to get started

1. Sign up and open the chat in your dashboard.

2. Tell it what you want done, for example "connect Zendesk and draft replies for my team to check".

3. It connects your tools and learns from them, then asks you to sign in where a connection needs it.

4. Try it on real questions in the dashboard chat before you turn on an automation.

Setting it up from Claude Code or another coding agent? See Set up from Claude Code or the terminal.

FAQ

What is eesel AI?

eesel AI is an AI agent for customer support and internal questions. It works in your helpdesk, website chat, Slack and email, and answers from your own help center, past tickets and documents.

Does eesel AI replace my helpdesk?

No. eesel AI works inside the helpdesk you already use, like another agent on your team. Your tickets, macros and workflows stay where they are.

What does eesel AI learn from?

Your help center, macros, past tickets, website, and documents in tools such as Google Drive, Notion and Confluence. It only reads the sources you connect.

Can eesel AI reply to customers on its own?

Yes, if you want it to. It can draft replies for a person to check, or send them itself, depending on how you set it up.

How much does eesel AI cost?

You pay per task your agent handles, with no seat fees. See Pricing for the rates and the free trial.

Can I use eesel AI from ChatGPT or Claude?

Yes. You can talk to your eesel agent from ChatGPT, Claude or another AI assistant. See Use eesel from ChatGPT and Use eesel from Claude and other assistants.

Related pages

• Welcome to eesel to connect your first app

• Integrations overview for every tool eesel works with

• Pricing for rates and the free trial

• FAQ for more common questions