> For the complete documentation index, see [llms.txt](https://docs.eesel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eesel.ai/integrations/chat-surfaces.md).

# Channels

The places your customers talk to your agent: the chat bubble on your site, an inline embed in a page, a public chat link eesel hosts, and your helpdesk's chat widget.

Channels are where your customers talk to your AI teammate. On your own site, on a page eesel hosts for you, or in your helpdesk's chat widget. It answers from your site, your help center and everything else you have connected, and links the page it used. On a store it also recommends products, checks stock, looks up an order, and hands the conversation to a person.

You stay in control the whole way. Each action your agent can take runs on its own, asks you first, or stays off.

| Channel                                                            | What your teammate does there                                                                                                                                                                    |
| ------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| [**Chat Bubble**](/integrations/chat-surfaces/chat-bubble.md)      | Puts your teammate on your website, answering from your connected knowledge with the source linked. On a store it recommends products, checks stock, looks up orders and hands over to a person. |
| [**Inline Embed**](/integrations/chat-surfaces/inline-chat.md)     | Puts the same chat inside one page of your site, as part of the page: a contact page, a help center, a docs page. It uses the same knowledge and handover rules.                                 |
| [**Public Chat Link**](/integrations/chat-surfaces/public-chat.md) | A page hosted by eesel that you share by link. Anyone with the link can chat without signing in, so it suits trying your teammate out or sending it to a customer.                               |

The Zendesk and Freshdesk chat widgets are channels too, documented on their helpdesk pages: [Zendesk Messenger](/integrations/helpdesks/zendesk/zendesk-messenger.md) and [Fresh Chat](/integrations/helpdesks/freshdesk/freshchat.md). Both reuse the knowledge that helpdesk connection already gave your teammate.

If your app is missing, the [integrations overview](/integrations/overview.md) has the full list, and how to ask for one.


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