Channels

Chat channels where customers talk to your AI agent: a chat widget on your website, an inline embed, a public chat link, or your helpdesk's live chat.

A channel is a place your customers chat with your AI agent in real time: a chat widget on your own website, a chat inside one of your pages, a page eesel hosts for you, or your helpdesk's live chat widget. Every channel reaches the same agent, with the same knowledge and instructions.

Channels are where your customers talk to your AI teammate. On your own site, on a page eesel hosts for you, or in your helpdesk's chat widget. It answers from your site, your help center and everything else you have connected, and links the page it used. On a store it also recommends products, checks stock and looks up an order.

Channel	Where it lives	How you add it	Handing over to a person	Best for
Chat Bubble	A floating button in the corner of your website	One script tag before </body>, on any platform	Opens Zendesk Messenger or Freshchat if you run one, or follows handover rules such as creating a helpdesk ticket	An AI chatbot on every page of your site or store
Inline Embed	Inside one page of your site, as part of the page	One iframe pasted into the page	Follows handover rules, such as creating a helpdesk ticket	Contact pages, help centers and docs pages
Public Chat Link	A page hosted by eesel, shared by link	Nothing to install. Anyone with the link can chat, no sign-in	Follows handover rules, such as creating a helpdesk ticket	Trying your agent out, or sending it to a customer or partner
Zendesk Messenger	Your existing Zendesk Messaging widget	Approve eesel for Zendesk Conversations, then pick eesel AI as the bot in Zendesk	Hands the chat to your team as a Zendesk ticket	Teams already on Zendesk live chat
Fresh Chat	Your existing Freshchat widget	An API token and a webhook, on top of your Freshdesk connection	Assigns the chat to a group or an agent	Teams already on Freshchat

The first three are eesel's own and work with any helpdesk, or none. Zendesk Messenger and Fresh Chat reuse the knowledge that helpdesk connection already gave your teammate.

If your app is missing, the integrations overview has the full list, and how to ask for one.

FAQ

What is the difference between the eesel chat bubble, inline embed and public chat link?

The chat bubble floats in the corner of every page of your website, the inline embed sits inside one page as part of its content, and the public chat link is a page eesel hosts that you share by link. All three reach the same agent with the same knowledge and instructions, and you can run them together.

Which eesel channel should I use to add an AI chatbot to my website?

Use the Chat Bubble to add an AI chatbot to every page of your website. If you want the chat inside one page instead, such as a contact or help page, use the Inline Embed. If your site already runs Zendesk Messenger or Freshchat, eesel can answer in that widget instead.

Can one eesel agent answer on several channels at once?

Yes. One agent can answer in the chat bubble, an inline chat, a public link and your helpdesk at the same time, with one set of instructions. The chat bubble, inline embed and public link each also have an Instructions for this channel box for anything that should apply only there.