Public Chat Link

Share a public AI chat link hosted by eesel, so anyone can chat with your agent without a website. It answers from your knowledge and hands off to a person.

eesel's public chat link is a chat page for your AI agent, hosted by eesel, that you share by link. It answers in real time from everything you have connected.

Give your AI teammate a page of its own, hosted by eesel, and share the link. Anyone who has the link can chat with it: your team trying it out, a customer you send it to, a partner. It answers from everything you have connected.

The public chat page answering a question.

Set up a public chat link

1

Ask your agent for a public chat link

Open the chat in your dashboard and ask for a public chat link. Your agent uses what it already knows about your business from your connected sources, a store in this example, to pick a title, a welcome message and three starter questions. It posts the link and tells you what it left blank, such as the colour and the logo, so you can set those in settings.

The agent posts the shareable link and reports what it set up.

Check it worked. The left sidebar now lists Public Chat Link under Integrations. From a terminal with the eesel CLI installed, eesel status lists it on your agent.

2

Check it on your Automations page

The public chat is its own automation, created and switched on when it is set up. Your Automations page lists it under the title you gave it, with Public Chat underneath. Pause it there and the link stops answering.

The public chat automation, switched on.

Check it worked. From a terminal, eesel automations lists the automation as on.

3

Shape it in settings

Open Integrations > Public Chat Link in the left sidebar. Open preview and Copy link sit at the top right. The Welcome Message, the Title and the Placeholder text come first.

The top of the settings page.

Below that, set the Color, upload a Public chat image or paste its address, and use Hide branding to remove the "Powered by eesel AI" line. Hide suggested questions removes the clickable questions from the start of the chat altogether, both the ones you write and the ones your agent would suggest.

Image, branding and the suggested questions switch.

Add up to three Suggested questions, and write any Instructions for this channel. Those are extra instructions your agent follows only on this page. They add to its main instructions.

The suggested questions and the channel instructions.

Public chat link at the bottom is the address to share. Save and copy link saves your changes and copies it in one step.

The link, ready to share.

4

Try it as a visitor

Open the link. The page shows your title, your welcome message and your suggested questions. Reset Chat at the top right starts a fresh conversation.

The public chat page as a visitor first sees it.

Ask it a question. It answers from your connected knowledge.

A visitor's question and the answer.

5

Hand a conversation to a person

Tell your agent in the dashboard chat when to escalate and what to do then. Creating a helpdesk ticket is the usual choice. It writes the rules into its instructions and confirms what it added.

The agent confirms the handover rules it added.

Open your Instructions page to read what it wrote. The rules are numbered sentences you can edit by hand.

The saved handover rules on the Instructions page.

Now open the link and ask for a real person. Your agent says it will create a ticket and asks for the name and email address it needs.

The agent taking the escalation and asking for contact details.

Give it the details. It creates the ticket and tells the visitor the ticket number.

The ticket number confirmed to the visitor.

Then open your helpdesk. The ticket is there under the visitor's email address, with the problem summarised and the handover tag.

The handover ticket in Gorgias, tagged.

Public Chat Link settings

Setting	What it does
Welcome Message	The first message a visitor reads
Title	The heading at the top of the page
Placeholder text	The grey hint text inside the message box
Color	The colour of the send icon and the accents
Public chat image	The logo or avatar shown on the page. Upload one or paste its address
Hide branding	Removes the "Powered by eesel AI" line
Hide suggested questions	Shows no suggested questions at all, neither yours nor generated ones
Suggested Question 1, 2, 3	Up to three clickable questions shown at the start. Leave all three empty and your agent suggests its own
Instructions for this channel	Extra instructions your agent follows only on this page. They add to its main instructions
Public chat link	The address to share. Anyone with it can chat

Saved settings show on the page after a reload or Reset Chat.

Sources, triggers and actions

Sources

The public chat is not a source, and nothing typed in it becomes knowledge. Its answers come from what else you have connected: your website, help center, docs and files. See Integrations.

Triggers

The public chat has one trigger, and its automation is created for you when the page is set up.

Trigger	Fires when	Best for	Key
Public Chat	A visitor sends a message on the hosted page	Trying your agent out, and sharing it with people who are not on your site	public_chat

Actions

The public chat has no actions of its own. What your agent can do for a visitor comes from the other integrations on it, such as creating a helpdesk ticket. A handover works through your agent's instructions and your helpdesk's create-ticket action, as in the last step above.

You stay in control the whole way. Adjust your AI agent's access to knowledge and its action permissions to your liking. See Actions and Approvals.

Limitations

• Anyone with the link can chat. There is no sign-in, so you cannot limit it to certain people.

• Visitors cannot change your agent. The page is customer-facing, so it has no access to your instructions, settings or integrations, even when a teammate uses it.

• Nothing typed on the page becomes knowledge. It answers from the sources you connect.

• It has no actions of its own. Tickets and look-ups come from your other integrations.

• The link changes only if you delete the automation and set the chat up again.

Troubleshooting

The page shows an old welcome message or old questions?

Saved settings show on the page after a reload or Reset Chat. A conversation that was already open keeps the settings it started with until then.

Someone I did not expect is using the link?

Anyone with the link can chat. There is no sign-in, so share the link only with people you trust. Pausing or deleting the automation on your Automations page is the only way to stop it. Deleting it and setting the chat up again gives you a new link.

FAQ

How do I get a public chat link for my eesel agent?

Ask your agent in the dashboard chat for a public chat link. It sets the page up, posts the link, and you can copy it again any time from Integrations > Public Chat Link. The steps are in Set up a public chat link.

Who can use an eesel public chat link?

Anyone who has the link. There is no sign-in, so share it only with people you trust. To stop it, pause or delete the automation on your Automations page.

Can I use the eesel public chat link without a website?

Yes. The page is hosted by eesel, so you only need to share the link. That makes it a quick way to try your agent out, or to send it to a customer or partner.

Can someone change my agent through the eesel public chat link?

No. The public chat is a customer-facing chat, so it cannot edit your instructions, settings or integrations, whoever is typing. To change your agent, use the dashboard chat.

Does the eesel public chat link ever change?

No. Editing the settings never changes it. The link changes only if you delete the automation and create the chat again.

Can I put the eesel public chat on my own website instead?

Yes. The Chat Bubble is a floating button on your pages, and Inline Embed sits inside one page. All three reach the same agent.

Related pages

• Chat Bubble for the floating chat on your own site

• Inline Embed for the chat inside one of your pages

• Helpdesk for the customer-facing work it picks up after a handover

• Actions and Approvals for choosing what your agent may do

• Use eesel from Claude and other assistants and Use eesel from ChatGPT to work with your agent from an AI assistant