Communication

Communication integrations put your AI agent in Slack, Google Chat, Discord, Gmail, email, Microsoft Teams and Calendly, so it answers your team where they already talk.

Communication integrations put your AI teammate in the places your team already talks, such as Slack, Google Chat, email and Teams. It answers in the thread from the knowledge you have connected, and links the source it used.

From that same thread it does work in your other integrations, such as looking things up and drafting replies, so a question and the work that follows it stay in one conversation.

App	What your teammate does there	How you set it up	Availability
Slack	Answers @mentions and direct messages in the thread from your knowledge, links the source, and keeps answering follow-ups. It also works your other integrations from that thread.	One Add to Slack approval	Self-serve
Google Chat	Answers @mentions and direct messages from your knowledge, in the thread. It also works your other integrations from that thread.	Add the eesel app to a space, then connect it to an agent	Self-serve
Discord	Answers @mentions in a thread off the message that asked, from your knowledge, and keeps answering follow-ups there. It also works your other integrations from that thread.	One Add to Discord approval	Self-serve
Gmail	Works one Google mailbox: searches messages, reads threads, drafts or sends replies, and manages labels.	A Google sign-in	Ask us to turn it on
Email	Every agent has its own address. Mail sent to it wakes the agent, and it replies in the thread. It only writes to your workspace members.	Nothing to connect	Every agent
Microsoft Teams	Answers @mentions and direct messages from your knowledge.	A Teams admin uploads the eesel app	Not self-serve yet, contact us to turn it on
Calendly	Reads your Calendly bookings: who a meeting is with, who is hosting, when, and whether it is still on. Read-only.	One personal access token	Self-serve

Not seeing your app? The integrations overview has the full list, and how to ask for one.

FAQ

Which communication integration should I start with?

Start with where your team already asks questions. Slack is self-serve and is the most complete: your agent answers in the thread and can act in your other apps from there. Email needs no setup at all, since every agent already has its own address.

Can the AI agent reply to customers from these integrations?

From Gmail, yes: it replies as the connected Google account. The Email address only writes to your workspace members, and Slack, Google Chat and Teams answer the people in your own workspace. For a customer queue, connect a helpdesk.

Does eesel index my Slack, Google Chat or Teams messages?

No. Nothing from these apps is copied into eesel as knowledge. Your agent reads or searches messages live while it answers, and its answers come from the knowledge sources you have connected.