Email

Set up an AI agent for email with nothing to connect. Every agent has its own address. Send or forward it mail and it writes an AI email reply in the thread.

eesel's AI agent for email is an address your agent has from the moment it is created. Send it a question or forward it a thread and it replies in the same thread, using everything it is connected to. It writes back to members of your workspace, which makes it a teammate your team emails rather than a customer inbox.

Your AI teammate has its own email address from the day it is created. Send it a question and it reads the whole thread, checks everything it is connected to, and writes back in the same thread. Forward it something to work on and it picks that up too. Your team can also have it email them: a summary, an alert, a follow-up.

Two limits to know before you start: your agent can only write back to members of your workspace, and a workspace can send up to 200 emails a day.

Your agent's reply landing in a teammate's inbox.

Set up your agent's email address

1

Ask your agent for its address

Open the chat in your dashboard and ask for the agent's email address. It replies with the address: its id followed by @inbox.eesel.ai. Asking also lists Email under the agent's integrations, so you can find the address and its settings there. Anything sent to the address arrives as a conversation for it to handle.

The chat where email is set up for the agent and the address is posted.

Check it worked. Open Integrations in the left sidebar. The Email tile reads "1 added to agent". From a terminal, eesel status lists Email among your agent's integrations.

The Email tile on the Integrations page.

Open the tile. The Email page lists the address, marked Added to agent.

The address listed as Added to agent, above an example reply.

2

Set the send actions

On the Email page, click the address to open its settings. Actions lists the two send actions in the Write group. This is where you choose what your agent may do with them.

The address's own settings page.

3

Add the people it can write to

Your agent can only send email to members of your workspace. A message from an address outside the workspace still wakes it, but it has no way to answer. So anyone who should get replies needs to be a member. Open Workspace settings > Members and click Invite member. Pick a role, Viewer is enough to receive email, and enter their address. They accept the invitation from their inbox. The full walkthrough, with screenshots, is on the Account page.

Check it worked. The Members page lists the new member with their role and no pending label.

4

Tell your agent how to answer its email

Mail reaches your agent with no setup. What shapes the replies is your agent's instructions: tell it in the dashboard chat how to handle mail, what to check first, and when to loop a person in, and it writes that down. If you want to pause email, or give it instructions of its own, ask your agent in chat to create an email automation.

Your agent's core instructions apply to email the same as everywhere else, so tone and escalation rules carry over without repeating them.

5

Send it a test email

From a member's mailbox, write to the address with a real question.

A test email to the agent's address.

The run appears on your Activity page, labelled Email.

The email run on the Activity page.

Open it to read the email, the reply your agent sent, and what it did in between.

The run, with the reply it sent.

Check it worked. The reply is in the sender's inbox, in the same thread, from your agent's name. From a terminal with the eesel CLI installed, eesel activity lists the run.

The reply in the sender's inbox.

Sources, triggers and actions

Sources

Email adds no source of its own. What your agent reads to answer is everything else you have connected: your help center, files, helpdesk and website. See Integrations.

Triggers

Trigger	Fires when	Best for	Key
When an email comes in	A message arrives at the agent's address	Questions from the team, forwarded customer mail, testing	email_email_received

This trigger is on from the start. Ask your agent in chat to create an email automation only if you want to pause email or give it instructions of its own.

Actions

Group	Action	What it does
Write	Send Email to Workspace Users	Sends an email from the agent's address to members of your workspace. Replies land in the same thread
	Email eesel Support Team	Loops in eesel's support team at [e-mail] when the agent is stuck, copying the workspace owner

You stay in control the whole way. Adjust your AI agent's access to knowledge and its action permissions to your liking. See Actions and Approvals.

Limitations

• Replies go to workspace members only. It cannot answer a customer directly from this address. For a customer inbox, use Gmail or your helpdesk.

• Up to 200 emails a day per workspace.

• No knowledge source of its own. It answers from what else you have connected.

• Handing a customer to a person goes through your team. Your agent cannot email the customer, so it tells the team instead: an email to a workspace member, a ticket in your connected helpdesk, or a note in the dashboard, whichever your instructions ask for.

• One address per agent. The address is the agent's id followed by @inbox.eesel.ai, and you cannot pick a custom one.

Troubleshooting

I emailed the agent and got nothing back?

Check your Activity page. If the run is there, the agent read the email. It can only reply to a workspace member, so an address that is not on your Members page gets no answer. Invite it, then send again.

The run is there but no email went out?

Open the run. If the send is waiting for someone to approve or deny it, the approval card appears in the dashboard chat and on the run itself in Activity. Also check the Write group on the address's settings page.

FAQ

How do I set up an AI agent for email?

There is nothing to connect. Every eesel agent has its own address from the day it is created. Ask your agent in the dashboard chat for its address, invite the people it should write to as workspace members, and send it a test email. The steps are in Set up your agent's email address.

Do I need to connect a mailbox for the email AI agent?

No. The address is created with the agent. There is nothing to sign in to and no inbox to hand over.

Can the email AI agent reply to emails automatically?

Yes, to members of your workspace. Mail sent to its address wakes it, and it writes an AI email reply in the same thread. Mail from outside your workspace also wakes it, but it cannot write back to them.

Can the email AI agent reply to my customers?

No, not from this address. Replies go to workspace members only. For a shared support mailbox, connect Gmail or your helpdesk, where replies go to the customer.

Can I forward customer emails to the AI agent?

Yes. Forward a thread to the address and it reads the whole thing and replies to you with a draft or an answer. It cannot write to the customer directly.

What name does the AI agent's email come from?

It comes from your agent's name and its own address.

Related pages

• Gmail for working a shared Google mailbox and replying to customers

• Slack for asking the same agent in a thread

• Actions and Approvals for choosing what your agent may do

• Integrations overview for how sources, triggers and actions fit together

• Use eesel from Claude and other assistants and Use eesel from ChatGPT to work with your agent from an AI assistant