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Set up Google Chat

How to add an AI bot to Google Chat: install the eesel app in a space and connect it to an agent.

Setting up Google Chat for your AI agent takes a few clicks in Google Chat and one page in eesel. This page walks through it screen by screen. You add the eesel app to a space, and eesel posts a card that links the space to one of your agents. You do it once per space. For what your teammate does once it is in, see the Google Chat overview.

Before you begin

  • You need a Google Workspace account with Google Chat, and a space you can add apps to.

  • You need edit rights in your eesel workspace, since the person who connects the space picks the agent.

  • If your Google Workspace admin limits which Chat apps people can add, ask them to allow eesel AI Agents for Chat first.

Walkthrough

1

Open the space's menu

Open Google Chat and go to the space you want your agent in. Click the space name at the top.

A Google Chat space with a callout on the space name at the top of the conversation
Click the space name to open its menu.

Choose Apps & integrations.

The Google Chat space menu open, with a callout on Apps and integrations
The space menu, with Apps & integrations highlighted.

For a direct message instead of a space, click New chat, search for eesel and start the chat. eesel posts the same connect card in the direct message, so skip to Connect the space to an agent.

2

Add the eesel app

Click Add apps.

The Apps and integrations page of a Google Chat space with no apps yet, and a callout on the Add apps button
The space's Apps & integrations page.

Search for eesel, select eesel AI Agents for Chat, and click Add.

The Add apps dialog with eesel AI Agents for Chat selected in the search box and a callout on the Add button
eesel AI Agents for Chat, selected and ready to add.

Google asks you to confirm the install. Click Install app.

Google Chat's Install app dialog for eesel AI Agents for Chat by eesel AI, with links to the terms of service and privacy policy, and a callout on Install app
Google's install confirmation.

The app now shows in the space's app list.

The space's Apps and integrations page listing eesel AI Agents for Chat, described as AI teammate for Google Chat
eesel added to the space.
3

Connect the space to an agent

Go back to the conversation. eesel has posted a short hello and a Connect this space to eesel card. Click Connect this space.

eesel's hello message in the Google Chat space, followed by a Connect this space to eesel card with a callout on the Connect this space button
The hello message and the Connect this space card.

A page opens in the eesel dashboard. Sign in if you are asked, and you come straight back to it. It shows which eesel workspace the space connects to. Pick the agent that should answer here, then click Connect this space.

The eesel page titled Connect this space to eesel, showing the workspace, an agent picker, and a Connect this space button, with callouts on both
Picking the agent that answers in this space.

The link lasts one hour and works once. If it has expired, type connect in the space and eesel posts a fresh one.

4

Check the space is connected

The page says Space connected.

The eesel page saying Space connected, and that eesel now answers in Google Chat when mentioned in a space or messaged directly
The confirmation page in eesel.

Back in Google Chat, eesel posts which agent now answers in the space.

The Google Chat space with a new eesel message saying it is connected to the chosen agent, and to mention it or message it directly
eesel confirming the connection in the space.

Check it worked. Type help in the space. eesel replies with the agent's status, the apps it can use, and how to change or disconnect it. In your dashboard, Integrations > Google Chat shows Connected, with the mention automation switched on.

eesel's help reply in the space, listing its status, the connected integrations, how to change which agent answers, and how to disconnect
The help reply in a connected space.
5

Ask your first question

Type @ and pick eesel AI Agents for Chat from the list, then ask a question. Typing "@eesel" by hand posts as plain text and does not reach it. It answers in a thread. Keep replying in that thread, mentioning it each time, and it keeps the context.

A Google Chat thread where a teammate follows up on eesel's answer about best sellers, and eesel looks into the order behind them
A follow-up in the same thread.

To shape how it answers in Google Chat, ask in the dashboard chat or edit the mention automation on your Automations page. To have it work in your other apps from the thread, see the Google Chat overview.

Several spaces and agents

Repeat these steps for each space. Each space is connected on its own, so different spaces can point at different agents. A support space can use your support agent while a sales space uses another.

To move a space to a different agent, remove eesel from the space and add it again, then pick the new agent.

Troubleshooting

No Connect this space card appeared

Type connect in the space and eesel posts the card. If you added eesel by mentioning it in a message, mention eesel AI Agents for Chat once more and the card comes with its reply.

The connect page says you don't have edit access

Connecting needs edit rights in your eesel workspace. Ask a workspace admin to connect the space, or to give you edit rights.

The agent you want is not in the picker

The picker lists the agents in the eesel workspace shown under Connecting to, which is the one your eesel account opens by default. Check you are signed in to eesel with the right account.

FAQ

How do I add a bot to a Google Chat space?

Click the space name, then Apps & integrations > Add apps, search for the bot and click Add. For eesel, search for eesel AI Agents for Chat, then click Connect this space on the card it posts to pick the agent that answers.

What do I need before I set up Google Chat with eesel?

A Google Workspace account with Google Chat, a space you can add apps to, and edit rights in your eesel workspace. If your Google Workspace admin restricts Chat apps, they need to allow eesel first.

Does my Google Workspace admin need to approve eesel?

Only if your organization limits which Chat apps people can add. Otherwise anyone who can add apps to a space can add eesel. Connecting the space to an agent is then done by someone with edit rights in eesel.

Can I set up Google Chat without the eesel dashboard?

Almost. You add the app and click the card in Google Chat. The card opens a short eesel page where you pick the agent, which needs you signed in to eesel.

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