# Help Scout

eesel AI plugs into your Help Scout workspace, learns from your past conversations, help center articles, and more - and seamlessly joins your support flow like a new teammate.

## What you can do

Once Help Scout is connected, here are some examples of what your eesel agent can do: 

* Draft replies in conversations for team review
* Read Help Scout docs and past conversations for context
* Update conversation tags and assignment
* Respond when new messages arrive from customers
* Work alongside your team in the Help Scout mailbox
* Respond in 80+ languages out of the box<br>

{% hint style="info" %}
Help Scout Beacon is not a currently support channel.
{% endhint %}

## Connect your Help Scout

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{% step %}

### Go to the integrations menu

In the eesel AI dashboard, click the + button on the left sidebar to view all possible integrations. Click Help Scout.

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{% step %}

### Connect via Pipedream

Follow the instructions to connect via Pipedream. This will allow your agent to pull past conversations from Help Scout and use as a knowledge source.

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{% step %}

### Add triggers and actions

Enable triggers, and any actions you'd like your agent to be able to take

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{% step %}

### Instruct and test

Explain to the agent how it should act when it gets triggered, and how and when it should use each action. You can test in the sidebar.

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## Training Sources

Your Help Scout agent can use sources from outside Help Scout (as detailed in our other integration pages) as well as Help Scout sources. Here are the Help Scout sources:&#x20;

### Help Center

1. Go to your eesel dashboard and choose the bot you want to train, or create a new one.
2. Click the Integrations tab in the sidebar.
3. Click the + button and search for Help Scout.
4. Connect your Help Scout account via the Pipedream integration flow.

Once connected, go to Sources > Docs and enter your Help Scout help center URL manually.

### Past conversations (tickets)

Training on past Help Scout conversations lets your AI learn from how your team has handled real customer questions.

1. Connect your Help Scout account (see above).
2. Click on your Help Scout integration in the sidebar and navigate to Tickets.
3. Filter the conversations you want to train on and click Process Tickets.
4. You'll receive a notification once the training job completes.

### Actions <a href="#actions" id="actions"></a>

| Action                   | Description                                       |
| ------------------------ | ------------------------------------------------- |
| Update conversation      | Updates a conversation                            |
| Send reply               | Sends a reply to a conversation.                  |
| List tags                | Lists all tags in Help Scout                      |
| Get tag by ID            | Gets a tag by its ID                              |
| Get conversation threads | Retrieves the threads of a specific conversation  |
| Get conversation details | Retrieves the details of a specific conversation  |
| Create customer          | Creates a new customer record in Help Scout       |
| Add note to conversation | Adds an internal note to an existing conversation |


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.eesel.ai/integrations/help-scout.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.