Help Scout

AI agents and copilot for your Help Scout inbox

eesel AI plugs into your Help Scout workspace, learns from your past conversations, help center articles, and more - and seamlessly joins your support flow like a new teammate.

What you can do

Once Help Scout is connected, here are some examples of what your eesel agent can do:

• Draft replies in conversations for team review

• Read Help Scout docs and past conversations for context

• Update conversation tags and assignment

• Respond when new messages arrive from customers

• Work alongside your team in the Help Scout mailbox

• Respond in 80+ languages out of the box

Help Scout Beacon is not a currently support channel.

Connect your Help Scout

1

Go to the integrations menu

In the eesel AI dashboard, click the + button on the left sidebar to view all possible integrations. Click Help Scout.

2

Connect via Pipedream

Follow the instructions to connect via Pipedream. This will allow your agent to pull past conversations from Help Scout and use as a knowledge source.

3

Add triggers and actions

Enable triggers, and any actions you'd like your agent to be able to take

4

Instruct and test

Explain to the agent how it should act when it gets triggered, and how and when it should use each action. You can test in the sidebar.

Training Sources

Your Help Scout agent can use sources from outside Help Scout (as detailed in our other integration pages) as well as Help Scout sources. Here are the Help Scout sources:

Help Center

1. Go to your eesel dashboard and choose the bot you want to train, or create a new one.

2. Click the Integrations tab in the sidebar.

3. Click the + button and search for Help Scout.

4. Connect your Help Scout account via the Pipedream integration flow.

Once connected, go to Sources > Docs and enter your Help Scout help center URL manually.

Past conversations (tickets)

Training on past Help Scout conversations lets your AI learn from how your team has handled real customer questions.

1. Connect your Help Scout account (see above).

2. Click on your Help Scout integration in the sidebar and navigate to Tickets.

3. Filter the conversations you want to train on and click Process Tickets.

4. You'll receive a notification once the training job completes.

Actions

Action	Description
Update conversation	Updates a conversation
Send reply	Sends a reply to a conversation.
List tags	Lists all tags in Help Scout
Get tag by ID	Gets a tag by its ID
Get conversation threads	Retrieves the threads of a specific conversation
Get conversation details	Retrieves the details of a specific conversation
Create customer	Creates a new customer record in Help Scout
Add note to conversation	Adds an internal note to an existing conversation