Helpdesks

Compare eesel's AI agent across helpdesks: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Help Scout, Front, Salesforce and more. How each connects and drafts.

A helpdesk integration puts your AI agent inside the tool your team already answers customers in, so it works the ticket queue beside them rather than in a separate inbox. It learns from your help center, macros and past tickets, drafts or sends replies, and tags and routes the rest.

Your AI teammate works your ticket queue like any other agent on your team. It reads your help center, your macros and your past tickets first. Then it drafts replies for a person to check, answers the routine tickets itself, and tags and routes the rest.

Compare helpdesks

Helpdesk	How you connect	What it learns from	Keeps a person in the loop with	Worth knowing
Zendesk	One approval in Zendesk	Help center, macros and past tickets. You choose what is imported before you connect	Draft ticket reply or Leave internal note	Zendesk Messenger live chat uses the same connection
Freshdesk	Your subdomain and an API key, in a secure form	Help center, canned responses and past resolved tickets	Draft ticket reply or Leave internal note	Fresh Chat live chat builds on the same connection
Intercom	One approval in Intercom	Help center, macros and past conversations	Leave internal note	Waits about 15 seconds on a first message so your Intercom workflows can finish
HubSpot	One approval in HubSpot	Knowledge base and past tickets, plus deals, contacts and companies if you switch them on	Add internal comment	@eesel works in an inbox comment, not in a note on a ticket record
Gorgias	One approval in Gorgias	Help center, macros and past tickets	Draft ticket reply or Leave internal note	Covers Gorgias chat too, because chats arrive as tickets
Help Scout	One authorization in Help Scout	Your Docs site and past conversations	Create draft reply	Does not answer Beacon live chats
Front	One approval in Front	Past conversations, plus your help center once you add its URL	Leave internal comment	Does not create tags or assign to teams
Salesforce	Install the eesel package, then approve it. A Salesforce admin does both	Cases, contacts, accounts and Knowledge articles	An internal case comment	Runs on Salesforce records only, with no trigger for chat or messaging sessions
Jira Service Management	An Atlassian API token, in a secure form	Nothing from Jira. Issues are read live, and knowledge comes from your other sources	Leave Note on Issue	Only a Jira Service Management project keeps a note internal
Zoho Desk	One authorization in Zoho	Help center and past tickets (by default, closed tickets changed in the last 30 days)	Leave internal note	Cannot read your support email address from Zoho
Re:amaze	Your subdomain, a staff login email and an API token	Response templates, past conversations and help center articles	Leave internal note	No event triggers. It checks on a schedule, as often as every ten minutes

Every helpdesk also has an action that replies straight to the customer.

Live chat on your helpdesk

Live chat	What it needs	How it hands over
Zendesk Messenger	A Zendesk connection, then approval for Zendesk Conversations and picking eesel AI as the bot for your channels	Passes the chat to your team as a Zendesk ticket
Fresh Chat	A Freshdesk connection, then an API token and a webhook you save in Freshchat	Assigns the chat to a group or an agent

Live chat replies go out in real time, because a customer is waiting. To keep a person in the loop there, use handover rules instead of drafts.

Keeping it off certain senders

Topics always go in the automation's instructions. Senders differ by helpdesk:

• Zendesk, Intercom and Help Scout: tag those tickets or conversations in the helpdesk, for example with a Zendesk trigger or a Help Scout Workflow, and skip the tag.

• Freshdesk, Gorgias, Front and Salesforce: name the sender in the automation's instructions. The first check sees who sent it.

• HubSpot: there is no sender blocklist. Limit it by inbox, channel or ticket pipeline.

• Zoho Desk: name the sender in the instructions, but a skipped sender still counts as a task, because the first check cannot see the email address.

• Re:amaze: name the sender in the schedule's instructions. Your agent reads who wrote each conversation before it acts.

Not seeing your app? The integrations overview has the full list, and how to ask for one.

FAQ

Which helpdesks does eesel's AI agent work with?

eesel works with Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, Front, Salesforce Service Cloud, Jira Service Management, Zoho Desk and Re:amaze, plus Zendesk Messenger and Freshchat for live chat. For anything else with an API, see Network Access.

Does eesel replace my helpdesk?

No. eesel works inside your existing helpdesk, so its replies, notes, tags and assignments land on the ticket itself, with no separate inbox for your team to watch.

Can eesel draft helpdesk replies instead of sending them?

Yes. Every helpdesk has an action that leaves a draft or an internal note for a person to check and send, listed in the table above.