> For the complete documentation index, see [llms.txt](https://docs.eesel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eesel.ai/integrations/helpdesks.md).

# Helpdesks

Connect Zendesk, Freshdesk, Intercom, Gorgias, Front, HubSpot, Help Scout, Zoho Desk, Re:amaze or Jira Service Management so your agent works your ticket queue like a member of the team.

Your AI teammate works your ticket queue like any other agent on your team. It reads your help center, your macros and your past tickets first. Then it drafts replies for a person to check, answers the routine tickets itself, and tags and routes the rest.

Every helpdesk here carries both triggers and actions. Nothing runs until you create an automation. For each action you then choose: run on its own, ask you first, or stay off.

| Helpdesk                                                                          | What your teammate does there                                                                                                                                                                                  |
| --------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [**Zendesk**](/integrations/helpdesks/zendesk.md)                                 | Reads your help center, macros and past tickets, then drafts, answers, tags and routes tickets. The [Zendesk Messenger](/integrations/helpdesks/zendesk/zendesk-messenger.md) widget uses the same connection. |
| [**Freshdesk**](/integrations/helpdesks/freshdesk.md)                             | Same work from your help center, canned responses and past tickets. [Fresh Chat](/integrations/helpdesks/freshdesk/freshchat.md) uses the same connection.                                                     |
| [**Intercom**](/integrations/helpdesks/intercom.md)                               | Learns your inbox tone from your help center, macros and past conversations, then writes or sends the reply.                                                                                                   |
| [**HubSpot**](/integrations/helpdesks/hubspot.md)                                 | Reads the ticket and, once you allow it, the customer record behind it. It also creates and updates tickets.                                                                                                   |
| [**Gorgias**](/integrations/helpdesks/gorgias.md)                                 | Works ecommerce tickets from your help center, macros and past tickets, drafting or answering.                                                                                                                 |
| [**Help Scout**](/integrations/helpdesks/help-scout.md)                           | Picks up shared mailbox conversations, reads your Docs site, and can park a draft in the reply box.                                                                                                            |
| [**Front**](/integrations/helpdesks/front.md)                                     | Works your shared inboxes from your help center and past conversations, then replies, tags and routes.                                                                                                         |
| [**Salesforce**](/integrations/helpdesks/salesforce.md)                           | Reads cases, contacts, accounts and knowledge articles for context, and creates and updates records.                                                                                                           |
| [**Jira Service Management**](/integrations/helpdesks/jira-service-management.md) | Picks up an issue when someone raises or comments on it, replies to the reporter, then moves or assigns it.                                                                                                    |
| [**Zoho Desk**](/integrations/helpdesks/zoho-desk.md)                             | Reads your help center and past tickets, then drafts, answers, tags and routes tickets.                                                                                                                        |
| [**Re:amaze**](/integrations/helpdesks/reamaze.md)                                | Works your conversations from your templates and past threads. It has no event triggers, so it checks on a schedule.                                                                                           |

Not seeing your app? The [integrations overview](/integrations/overview.md) has the full list, and how to ask for one.


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