Microsoft Teams
Last updated
Deploy a knowledge agent your team can @mention in any channel
Get instant answers from your connected knowledge sources
Send messages to channels programmatically
This integration is currently not available self-serve. Please contact us.
Admin access to your Teams workspace (or permission to install apps)
@eesel Mentioned
Fires when someone @mentions eesel in a Teams channel
When triggered, the agent reads the message, searches your knowledge base, and replies in the thread.
Send Message
Send a message to a Teams channel (supports Block Kit formatting)
A team member types @eesel what's our PTO policy? in a channel
The agent picks up the mention
It searches your connected knowledge sources
It replies in the thread with an answer
Add the agent to relevant channels. Start with your support team channel, then expand to other teams as they find it useful.
Train on internal docs. Connect Confluence, Notion, or Google Drive so the agent can answer questions from your internal documentation.
Introduce it to the team. Post a quick message explaining what the agent can do and how to use it. Example: "We've added @eesel to this channel! Mention it with any question and it'll search our docs for an answer."
Agent not responding to mentions?
Check that the trigger is enabled in Settings > Triggers
Verify the agent has been added to the channel
Make sure you're using @eesel (the exact name)
Agent responding in wrong channels?
Review which channels the agent has access to in the Teams integration settings
Last updated
#general
├── @alice: @eesel what's our return policy for defective items?
└── @eesel: Our return policy for defective items allows returns
within 90 days of purchase. The customer needs to...
📎 Source: Returns Policy (Confluence)