# Overview

Integrations connect your agent to external services, giving it knowledge to read, triggers to listen for, and actions to perform.

**Three components of every integration:**

| Component | Description                                                                              |
| --------- | ---------------------------------------------------------------------------------------- |
| Sources   | Data the agent reads and learns from. (Past tickets, help center, macros, etc)           |
| Triggers  | Events that activate the agent automatically                                             |
| Actions   | Things the agent can do in the connected service - based on how the agent is instructed. |

**Key rules:**

* All integration types are available to all trial and paying users.
* Connecting an integration does NOT auto-activate triggers - you choose what the agent listens for
* All toggles are live - no Save button needed. Turn the triggers off if you want to pause or stop the agent from being live.
* Multi-brand support: a single integration (e.g., Zendesk) can connect multiple brands/domains, each configured independently

**Integration page structure (per integration):** Each integration has a settings page with three sections: Sources, Triggers, and Actions. Each item has a toggle and optional configuration link.

Each integration can be added or removed from multiple agents.


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