# eesel AI Help Center ## eesel AI - [Welcome to eesel](https://docs.eesel.ai/getting-started/readme.md): AI agent for customer support that works in your helpdesk, website chat, Slack and inbox. Start here to connect your first app and put eesel to work. - [What is eesel AI?](https://docs.eesel.ai/getting-started/what-is-eesel-ai.md): What is eesel AI? An AI agent for customer support that works in your helpdesk, website chat, Slack and email, trained on your own help center and past tickets. - [Set up from Claude Code or the terminal](https://docs.eesel.ai/getting-started/set-up-from-a-coding-agent.md): Set up eesel from Claude Code or the terminal: step-by-step commands for a website chat bubble, a helpdesk AI agent or a Slack teammate, with one sign-in. - [Helpdesk](https://docs.eesel.ai/use-cases/helpdesk.md): Set up an AI agent for customer support in Zendesk, Freshdesk, Intercom, Gorgias or another helpdesk. It drafts replies, routes tickets and uses your knowledge. - [Content Writing](https://docs.eesel.ai/use-cases/content-writing.md): Use eesel as your AI blog writer. It researches, writes SEO blog posts in your brand voice, adds images, tables and product screenshots, and revises for free. - [Internal Operations](https://docs.eesel.ai/use-cases/internal-operations.md): Set up an internal knowledge base AI that answers your team's questions in Slack, Google Chat or Microsoft Teams from your wiki, documents and apps, with the source linked. - [E-commerce Sales Rep](https://docs.eesel.ai/use-cases/e-commerce-sales-rep.md): Set up an AI chatbot for ecommerce on Shopify, Magento or WooCommerce. It recommends products, checks stock and looks up orders before and after a sale. - [Browser extension](https://docs.eesel.ai/use-cases/browser-extension.md): An AI copilot Chrome extension for support agents. Draft helpdesk replies, look things up and ask your eesel agent questions from a side panel on any page. - [Overview](https://docs.eesel.ai/pricing/overview.md): What eesel costs: you pay for the work your agent does, with no per-seat fees, no monthly minimum and no limit on integrations or agents. - [Instructions and Memory](https://docs.eesel.ai/instructions-and-memory/instructions-and-memory.md): AI agent instructions and memory: write your agent's rules in plain language, correct it in chat so fixes stick, and have it review its own work each week. - [Actions and Approvals](https://docs.eesel.ai/instructions-and-memory/actions-and-approvals.md): Human in the loop AI for every action: set each one to run on its own, ask you first, or stay off, and approve held actions in the dashboard, Slack or terminal. - [Overview](https://docs.eesel.ai/integrations/overview.md): AI agent integrations in eesel: connect your helpdesk, chat, knowledge and store apps, and see how sources, triggers and actions decide what your agent does. - [Helpdesks](https://docs.eesel.ai/integrations/helpdesks.md): Compare eesel's AI agent across helpdesks: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Help Scout, Front, Salesforce and more. How each connects and drafts. - [Zendesk](https://docs.eesel.ai/integrations/helpdesks/zendesk.md): Set up an AI agent for Zendesk. It works tickets like a teammate, drafting or sending replies and tagging and routing, trained on your help center and macros. - [Zendesk Messenger](https://docs.eesel.ai/integrations/helpdesks/zendesk/zendesk-messenger.md): Set up an AI agent for Zendesk Messenger. It answers live chats on your website and help center in real time, then hands a chat to your team as a ticket. - [Freshdesk](https://docs.eesel.ai/integrations/helpdesks/freshdesk.md): Set up an AI agent for Freshdesk. It drafts or sends ticket replies, tags and routes tickets, and learns from your help center and past tickets. - [Fresh Chat](https://docs.eesel.ai/integrations/helpdesks/freshdesk/freshchat.md): Set up an AI agent for Freshchat live chat. It answers chats on the topics you choose in real time, using what it learned from your Freshdesk account. - [Intercom](https://docs.eesel.ai/integrations/helpdesks/intercom.md): Set up an AI agent for Intercom. It replies, leaves notes, and tags and assigns conversations, trained on your help center, macros and past conversations. - [HubSpot](https://docs.eesel.ai/integrations/helpdesks/hubspot.md): Set up an AI agent for HubSpot. It drafts or sends replies on inbox conversations, updates tickets, and learns from your knowledge base and past tickets. - [Gorgias](https://docs.eesel.ai/integrations/helpdesks/gorgias.md): Set up an AI agent for Gorgias. It drafts or sends replies, checks Shopify orders, tags and routes tickets, and learns from your macros and past tickets. - [Help Scout](https://docs.eesel.ai/integrations/helpdesks/help-scout.md): Set up an AI agent for Help Scout that drafts or sends replies in your shared mailbox, trained on your Docs site and past conversations like your team. - [Front](https://docs.eesel.ai/integrations/helpdesks/front.md): Set up an AI agent for the Front app. It drafts or sends replies in your shared inbox and tags and assigns conversations, trained on your help center. - [Salesforce](https://docs.eesel.ai/integrations/helpdesks/salesforce.md): Set up an AI agent for Salesforce Service Cloud. It reads cases, accounts and Knowledge, drafts replies as case comments, and keeps your records up to date. - [Jira Service Management](https://docs.eesel.ai/integrations/helpdesks/jira-service-management.md): Set up an AI agent for Jira Service Management. It replies to requests, leaves internal notes, and moves, assigns, labels and files issues for your team. - [Zoho Desk](https://docs.eesel.ai/integrations/helpdesks/zoho-desk.md): Set up an AI agent for Zoho Desk. It drafts or sends ticket replies, tags and routes tickets, and learns from your help center and past tickets. - [Re:amaze](https://docs.eesel.ai/integrations/helpdesks/reamaze.md): Set up an AI agent for Re:amaze. On a schedule it drafts or sends replies and triages conversations, trained on your templates and past conversations. - [Communication](https://docs.eesel.ai/integrations/communication.md): Communication integrations put your AI agent in Slack, Google Chat, Discord, Gmail, email, Microsoft Teams and Calendly, so it answers your team where they already talk. - [Slack](https://docs.eesel.ai/integrations/communication/slack.md): Set up an AI agent for Slack. This Slack chatbot answers questions in the thread from your knowledge, links the source, and works your other apps from there. - [Gmail](https://docs.eesel.ai/integrations/communication/gmail.md): Set up an AI agent for Gmail. It reads threads, drafts or sends replies and manages labels in one Google mailbox, on your instructions or on a schedule. - [Email](https://docs.eesel.ai/integrations/communication/email.md): Set up an AI agent for email with nothing to connect. Every agent has its own address. Send or forward it mail and it writes an AI email reply in the thread. - [Microsoft Teams](https://docs.eesel.ai/integrations/communication/microsoft-teams.md): Set up an AI agent for Microsoft Teams. The Teams chatbot answers @mentions and direct messages from your knowledge. It is not self-serve yet, so contact us to turn it on. - [Google Chat](https://docs.eesel.ai/integrations/communication/google-chat.md): Add an AI chatbot to Google Chat. It answers your team's @mentions and direct messages from your docs and past tickets. - [Set up Google Chat](https://docs.eesel.ai/integrations/communication/google-chat/google-chat-setup.md): How to add an AI bot to Google Chat: install the eesel app in a space and connect it to an agent. - [Discord](https://docs.eesel.ai/integrations/communication/discord.md): Add an AI chatbot to Discord. It answers your team's @mentions in a thread from your docs and past tickets, and works your other apps from there. - [Calendly](https://docs.eesel.ai/integrations/communication/calendly.md): Set up an AI agent for Calendly. It reads your bookings to answer who a meeting is with, who hosts and whether it is still on, and posts a daily schedule. - [Knowledge](https://docs.eesel.ai/integrations/knowledge.md): Build an AI knowledge base from your website, Confluence, Google Drive, Notion or uploaded files, so your agent answers from them and links the source. - [Website](https://docs.eesel.ai/integrations/knowledge/website.md): Connect your website to your AI agent. It crawls your pages and answers from them in your helpdesk, in Slack and on your site, with the page linked. - [Google Drive](https://docs.eesel.ai/integrations/knowledge/google-drive.md): Connect Google Drive to your AI agent. It answers from the Docs, Sheets, PDFs and files you pick, in your helpdesk, Slack and chat, with the file linked. - [Notion](https://docs.eesel.ai/integrations/knowledge/notion.md): Connect Notion to your AI agent. It answers from the pages you share, with their properties and nested pages, in Slack, your helpdesk and chat. - [Confluence](https://docs.eesel.ai/integrations/knowledge/confluence.md): Connect Confluence to your AI agent. It answers from the spaces and pages you pick, in Slack, the dashboard and Confluence itself, with the page linked. - [Uploading Files](https://docs.eesel.ai/integrations/knowledge/uploading-files.md): Upload files to your AI agent's knowledge. It answers from your PDFs, Word documents and text files, or from knowledge you write in eesel, and cites them. - [Slite](https://docs.eesel.ai/integrations/knowledge/slite.md): Set up an AI agent for Slite that answers from your Slite wiki in your helpdesk, Slack and website chat, links the page it used, and can update your docs. - [Set up Slite](https://docs.eesel.ai/integrations/knowledge/slite/slite-setup.md): Slite setup for your AI agent, screen by screen: create an API key in your Slite workspace and connect it to eesel so your agent can read and edit your wiki. - [Project Management](https://docs.eesel.ai/integrations/project-management.md): Connect a project management tool to your AI agent so it answers where a task stands, who owns it and when it is due, and creates or updates tasks. - [Asana](https://docs.eesel.ai/integrations/project-management/asana.md): Connect Asana so your agent answers where a task stands, who owns it and when it is due, and creates or updates tasks from the conversation. - [E-commerce](https://docs.eesel.ai/integrations/e-commerce.md): Connect Shopify, Magento, WooCommerce, Stripe, Recharge, AfterShip or QuickBooks so your AI agent looks up orders, payments and shipments and answers customers. - [Shopify](https://docs.eesel.ai/integrations/e-commerce/shopify.md): Set up an AI agent for Shopify that answers shoppers, recommends products as cards, looks up orders and tracking, and handles returns and address changes. - [Magento](https://docs.eesel.ai/integrations/e-commerce/magento.md): Set up an AI agent for Magento that looks up orders, payments, tracking and stock live, and answers customers on your storefront, in your helpdesk and in Slack. - [Set up Magento](https://docs.eesel.ai/integrations/e-commerce/magento/magento-setup.md): Magento setup for your AI agent, screen by screen: everything to do in Magento Admin and in eesel to connect your store, with a screenshot for each step. - [WooCommerce](https://docs.eesel.ai/integrations/e-commerce/woocommerce.md): Set up an AI agent for WooCommerce that learns your products, orders and customers, answers shoppers in your chat bubble and helps your team. - [Set up WooCommerce](https://docs.eesel.ai/integrations/e-commerce/woocommerce/woocommerce-setup.md): WooCommerce setup for your AI agent, screen by screen: create a REST API key in WooCommerce, copy the consumer key and secret, and connect it to eesel. - [Stripe](https://docs.eesel.ai/integrations/e-commerce/stripe.md): Set up an AI agent for Stripe that answers billing questions, reads invoices, payments and subscriptions, and handles refunds and cancellations for your team. - [Set up Stripe](https://docs.eesel.ai/integrations/e-commerce/stripe/stripe-setup.md): Stripe setup for your AI agent, screen by screen: create a restricted key in Stripe with the permissions your agent needs, then connect that key to eesel. - [Recharge](https://docs.eesel.ai/integrations/e-commerce/recharge.md): Set up an AI agent for Recharge that handles subscription requests: it finds the subscriber, skips or reschedules a delivery, updates an address or cancels. - [AfterShip](https://docs.eesel.ai/integrations/e-commerce/aftership.md): Set up an AI agent for AfterShip that answers where is my order from live carrier tracking, with the latest checkpoint and a plain word on stalled parcels. - [QuickBooks](https://docs.eesel.ai/integrations/e-commerce/quickbooks.md): Set up an AI agent for QuickBooks that answers invoice and payment questions from your accounting records and sends customers a copy of their invoice. - [Channels](https://docs.eesel.ai/integrations/chat-surfaces.md): Chat channels where customers talk to your AI agent: a chat widget on your website, an inline embed, a public chat link, or your helpdesk's live chat. - [Chat Bubble](https://docs.eesel.ai/integrations/chat-surfaces/chat-bubble.md): Add an AI chatbot to your website that answers visitors from your pages and help center, recommends products, and hands the conversation to a person. - [Inline Embed](https://docs.eesel.ai/integrations/chat-surfaces/inline-chat.md): Embed an AI chatbot on your website, inside a contact, help or docs page. It answers from your connected knowledge and hands visitors to a person. - [Public Chat Link](https://docs.eesel.ai/integrations/chat-surfaces/public-chat.md): Share a public AI chat link hosted by eesel, so anyone can chat with your agent without a website. It answers from your knowledge and hands off to a person. - [Skills](https://docs.eesel.ai/skills/skills.md): AI agent skills are multi-step jobs your agent runs end to end, like testing its answers on past tickets or finding ticket trends. Learn how to run one. - [Automations and Schedules](https://docs.eesel.ai/automations-and-schedules/automations-and-schedules.md): AI agent automations and schedules: pick the event or time that wakes your agent, write instructions for the job, and check its work in Activity. - [Webhooks](https://docs.eesel.ai/automations-and-schedules/webhooks.md): Trigger your AI agent with a webhook. Zapier, Make, your own backend or any service that can send a web request can wake it with data and instructions. - [Reports](https://docs.eesel.ai/reports/reports.md): AI support analytics for your agent: how much it handled, how good its answers were, where it got stuck, and written reports on demand or on a schedule. - [The eesel CLI](https://docs.eesel.ai/apis-and-developer-resources/cli.md): The eesel CLI runs your AI agent from a terminal. Install with npx, sign in once, then connect apps, add knowledge, set up automations and approve actions. - [Claude Code & MCP clients](https://docs.eesel.ai/apis-and-developer-resources/claude-code-and-mcp-clients.md): Use eesel as an MCP server for Claude Code, Cursor or any MCP client, so you or an AI agent can chat with your agent and change its setup from the editor. - [Use eesel from ChatGPT](https://docs.eesel.ai/apis-and-developer-resources/use-eesel-from-chatgpt.md): Use eesel from ChatGPT and Codex: set eesel up from Codex with the eesel CLI, or chat with your AI agent inside ChatGPT through the eesel apps. - [Use eesel from Claude and other AI assistants](https://docs.eesel.ai/apis-and-developer-resources/use-eesel-from-claude-and-other-assistants.md): Connect eesel to Claude, Cursor or any MCP client. Chat with your AI agent, check its work and change its setup with the permissions you have in the dashboard. - [Network Access](https://docs.eesel.ai/apis-and-developer-resources/network-access.md): Connect your AI agent to any REST API with Network Access. Allow the domain, add the auth header, and your agent looks up live data when it answers. - [Account](https://docs.eesel.ai/account/account.md): Manage your eesel account: invite teammates, set Owner, Editor and Viewer roles, add a card, set a monthly cap and fix common account problems. - [Security and Privacy](https://docs.eesel.ai/account/security-and-privacy.md): eesel AI security and data privacy: how your data is stored, encrypted and kept, who can see it, and where eesel stands on SOC 2, GDPR, HIPAA and more. - [PII Redaction for Past Tickets](https://docs.eesel.ai/account/pii-redaction.md): PII redaction removes card numbers, names, addresses and other personal details from past support tickets before eesel stores or indexes them. - [FAQ](https://docs.eesel.ai/support/faq.md): eesel AI FAQ: quick answers on setup, agents, knowledge, human oversight and security, with links to the pages that go deeper on each topic. - [Contact Us](https://docs.eesel.ai/support/contact-us.md): Contact eesel support through the in-app support chat, where a real person answers, or by email. How to book a demo and ask about Enterprise needs. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.eesel.ai/getting-started/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.