# Overview - DRAFT NEW

#### Overview <a href="#overview-1" id="overview-1"></a>

**Philosophy:** You're hiring an AI employee. Pay a monthly salary (tier) that includes $100 of task usage. Use more, pay more at pay-as-you-go rates.

**Task Pricing (Pay-As-You-Go)**

Every action your agent takes is classified by difficulty:

| Task Type | Examples                                             | Price |
| --------- | ---------------------------------------------------- | ----- |
| Light     | Lookups, edits, tweaks, chat questions               | Free  |
| Regular   | Ticket reply, email draft, chat session              | $0.20 |
| Heavy     | Blog post, long-form content, deep research, reports | $4.00 |

Every tier includes $100 of task usage. Additional usage is billed at PAYG rates.

**Calculator Use Cases**

| Use Case         | Price Per |
| ---------------- | --------- |
| Support tickets  | $0.20     |
| Chat sessions    | $0.20     |
| Email drafts     | $0.20     |
| Blog posts       | $4.00     |
| Research reports | $4.00     |

**Tier Comparison**

|                  | Junior   | Senior                  | Manager                    | Enterprise                                   |
| ---------------- | -------- | ----------------------- | -------------------------- | -------------------------------------------- |
| **Price**        | $100/mo  | $350/mo                 | $850/mo                    | $2,100/mo                                    |
| **Integrations** | 1        | 3                       | 10                         | Unlimited                                    |
| **Sources**      | 100      | 500                     | 5,000                      | Unlimited                                    |
| **Skills**       | —        | —                       | All                        | All                                          |
| **Compliance**   | —        | —                       | —                          | EU, HIPAA, SOC 2, SSO, custom data retention |
| **Contracts**    | —        | —                       | —                          | Custom contracts, annual billing             |
| **Support**      | AI agent | AI + human (1 week SLA) | AI + live chat (1 day SLA) | Dedicated AM                                 |

**What "Sources" means:** Sources = pages, articles, past tickets — anything the AI learns from. Most customers on Junior and Senior never hit the limit.

**Free Trial**

* 1 week on Manager tier
* $10 in task credits
* Everything unlocked
* Defaults to Junior after trial ends

**What's NOT gated by tier**

* Specific integration types (all available on all tiers)
* Source types (all types on all tiers)
* Agents (no limit on number of agents)
* Seats/users (no limit)
* Advanced AI model (same model quality across tiers)

**Spend Examples**

| Customer Profile                      | Tier                               | Monthly Total |
| ------------------------------------- | ---------------------------------- | ------------- |
| Blog writer, 25 posts/mo              | Junior ($100)                      | \~$100/mo     |
| Blog writer, 40 posts/mo              | Junior ($350) + $60 overage        | \~$410/mo     |
| Small helpdesk, 500 tickets/mo        | Junior ($100)                      | \~$100/mo     |
| Growing helpdesk, 750 tickets/mo      | Senior ($350) + $50 overage        | \~$400/mo     |
| Mid-market helpdesk, 2,000 tickets/mo | Manager ($850) + $300 overage      | \~$1,150/mo   |
| Enterprise helpdesk, 4,000 tickets/mo | Enterprise ($2,100) + $700 overage | \~$2,800/mo   |

**When to Upgrade**

* **Junior → Senior:** Need more integrations (>1) or more sources (>100).
* **Senior → Manager:** Want Skills. If manual skill-like work on Senior costs $4 each and you're spending $200+/mo on it, Manager at $850 makes economic sense.
* **Manager → Enterprise:** Need compliance (SOC 2, HIPAA, SSO, EU data residency), unlimited scale, or a dedicated account manager.


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