Overview - DRAFT NEW
Overview
Philosophy: You're hiring an AI employee. Pay a monthly salary (tier) that includes $100 of task usage. Use more, pay more at pay-as-you-go rates.
Task Pricing (Pay-As-You-Go)
Every action your agent takes is classified by difficulty:
Light
Lookups, edits, tweaks, chat questions
Free
Regular
Ticket reply, email draft, chat session
$0.20
Heavy
Blog post, long-form content, deep research, reports
$4.00
Every tier includes $100 of task usage. Additional usage is billed at PAYG rates.
Calculator Use Cases
Support tickets
$0.20
Chat sessions
$0.20
Email drafts
$0.20
Blog posts
$4.00
Research reports
$4.00
Tier Comparison
Price
$100/mo
$350/mo
$850/mo
$2,100/mo
Integrations
1
3
10
Unlimited
Sources
100
500
5,000
Unlimited
Skills
—
—
All
All
Compliance
—
—
—
EU, HIPAA, SOC 2, SSO, custom data retention
Contracts
—
—
—
Custom contracts, annual billing
Support
AI agent
AI + human (1 week SLA)
AI + live chat (1 day SLA)
Dedicated AM
What "Sources" means: Sources = pages, articles, past tickets — anything the AI learns from. Most customers on Junior and Senior never hit the limit.
Free Trial
1 week on Manager tier
$10 in task credits
Everything unlocked
Defaults to Junior after trial ends
What's NOT gated by tier
Specific integration types (all available on all tiers)
Source types (all types on all tiers)
Agents (no limit on number of agents)
Seats/users (no limit)
Advanced AI model (same model quality across tiers)
Spend Examples
Blog writer, 25 posts/mo
Junior ($100)
~$100/mo
Blog writer, 40 posts/mo
Junior ($350) + $60 overage
~$410/mo
Small helpdesk, 500 tickets/mo
Junior ($100)
~$100/mo
Growing helpdesk, 750 tickets/mo
Senior ($350) + $50 overage
~$400/mo
Mid-market helpdesk, 2,000 tickets/mo
Manager ($850) + $300 overage
~$1,150/mo
Enterprise helpdesk, 4,000 tickets/mo
Enterprise ($2,100) + $700 overage
~$2,800/mo
When to Upgrade
Junior → Senior: Need more integrations (>1) or more sources (>100).
Senior → Manager: Want Skills. If manual skill-like work on Senior costs $4 each and you're spending $200+/mo on it, Manager at $850 makes economic sense.
Manager → Enterprise: Need compliance (SOC 2, HIPAA, SSO, EU data residency), unlimited scale, or a dedicated account manager.
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