# Overview

eesel AI uses simple, usage-based pricing so you only pay for what your agents actually do.

## Pay as you go

Every AI task your agent handles falls into one of three pricing tiers based on complexity:

| Tier    | Cost  | Examples                                                 |
| ------- | ----- | -------------------------------------------------------- |
| Light   | Free  | Dashboard chats, quick lookups                           |
| Regular | $0.40 | Helpdesk tickets (Zendesk, Freshdesk, Intercom, Gorgias) |
| Heavy   | $2.00 | Blog post generation, complex multi-step tasks           |

Each helpdesk ticket is billed once at $0.40, regardless of how many messages are in the conversation.

There are no seat limits, no per-agent fees, and no caps on integrations. You get:

* Unlimited chats
* Unlimited integrations
* Unlimited AI agents
* Only pay for what you use

## Billing limits

Every workspace has a monthly spending cap (default: $250) that you can change at any time from the **Billing** settings page.

* When your usage reaches the limit, new tasks are paused until the next billing cycle.
* You'll receive email alerts at 50%, 75%, and 100% of your limit so there are no surprises.

## Invoices

Stripe handles invoicing automatically:

* An invoice is generated every time $100 in usage accrues.
* A final invoice is generated at the end of the billing period (end of month).

## Free trial

Every new account starts with a **7-day free trial**:

* $50 of free usage included
* Full access to all features
* No credit card required
* After the trial allowance is used, tasks will pause until you add billing details

## FAQ

<details>

<summary>How is a "task" defined?</summary>

A task is one unit of work your agent performs — typically one helpdesk ticket or one skill invocation (like generating a blog post). Dashboard chats are free unless they are unusually long.

</details>

<details>

<summary>Can I change my billing limit?</summary>

Yes. Go to **Settings → Billing** and update the limit at any time. The change takes effect immediately.

</details>

<details>

<summary>What happens when I hit my billing limit?</summary>

New tasks are paused. Your agents stop picking up new tickets until the next billing cycle or until you raise the limit. In-progress tasks will finish normally.

</details>

<details>

<summary>Do I get charged for failed tasks?</summary>

No. If a task fails, any reserved cost is released and you are not charged.

</details>


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