> For the complete documentation index, see [llms.txt](https://docs.eesel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eesel.ai/skills/available-skills.md).

# Available Skills

The following is a list of Skills for your eesel AI Agents. However, some of these Skills are not currently available self-serve during the trial.

Please reach out to the team if you'd like information on any of the below, or others you have in mind

Note: Skills can also be used as a tool during workflows as part of your agent's instructions. For example, for every ticket tagged as "Bug", run the "Bug analysis skill", which then pulls database information and analyses the user's issue and pushes an alert to the right team.

<table><thead><tr><th width="249">Skill</th><th>What It Does</th></tr></thead><tbody><tr><td>Build a custom skill</td><td>Allows you to create custom skills - including using custom APIs, as part of existing workflows in your instructions, and across any integrated platform.</td></tr><tr><td>Simulation</td><td>Pulls old conversations, generates AI responses, compares against human replies, scores accuracy, produces a gap report</td></tr><tr><td>Support Analytics / Theme Analysis</td><td>Analyzes conversations - recurring topics, volume trends, resolution rates, channel breakdown</td></tr><tr><td>KB Auto-updater</td><td>Finds KB gaps from conversation patterns, drafts articles from resolved conversations</td></tr><tr><td>Triage Review</td><td>Reviews how the agent has been triaging - re-opens, escalations, misroutes - suggests adjustments</td></tr><tr><td>Sentiment Review</td><td>Analyzes sentiment trends, flags shifts ("negative sentiment up 30% on billing tickets"), surfaces at-risk customers</td></tr><tr><td>SEO Audit</td><td>Evaluates posts for SEO quality, outputs per-post scores with specific fixes</td></tr><tr><td>Content Gaps</td><td>Analyzes what competitors rank for vs. what you've written, surfaces missing topics</td></tr><tr><td>Self Review</td><td>Reviews agent instructions, recent activity, and user interactions to surface gaps, inconsistencies, improvement suggestions</td></tr></tbody></table>

## Building a skill from scratch

With eesel, it's really simple to create your own skill from scratch. The easiest way to do this is by *chatting directly with eesel in the dashboard chat*. Simply ask eesel to help walk you through creating a custom skill based on what you want it to do.&#x20;

Here are a few example skills that you can create, just by chatting with eesel:&#x20;

1. **Evaluation skill**

   Connect your helpdesk, provide a set of criteria, and ask the skill to run an evaluation on your human agent's responses based on that criteria on a schedule. Connect Slack or Teams to send a ping to you or your team with the results or recommended actions.&#x20;
2. **SLA skill**

   Connect to your helpdesk, set some parameters for the desired SLA timeframe, and ask the skill to send a notification to the platform of your choice when the SLA is violated. E.g, send a Slack ping to the user who is assigned to this ticket with a link to the ticket and a suggest response. Add this to your existing AI support agent workflow.&#x20;
3. **Content suggestion skill**

   Connect to your helpdesk, ask the skill to run on a schedule (e.g., every Friday), and to extract the most interesting topics that people ask you about and how they phrase it, then suggest blog topics to create based on those topics and keywords. Connect via API to your content calendar or backend CMS.&#x20;

Chatting with eesel AI in the dashboard can generate an unlimited number of ideas for how you can utilise the custom skill builder. If you want some assistance setting up your custom skill or are unsure how to get started, either ask the team or ask eesel!


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.eesel.ai/skills/available-skills.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.