Available Skills

The following is a list of Skills for your eesel AI Agents. However, some of these Skills are not currently available self-serve during the trial.

Please reach out to the team if you'd like information on any of the below, or others you have in mind

Note: Skills can also be used as a tool during workflows as part of your agent's instructions. For example, for every ticket tagged as "Bug", run the "Bug analysis skill", which then pulls database information and analyses the user's issue and pushes an alert to the right team.

Skill	What It Does
Build a custom skill	Allows you to create custom skills - including using custom APIs, as part of existing workflows in your instructions, and across any integrated platform.
Simulation	Pulls old conversations, generates AI responses, compares against human replies, scores accuracy, produces a gap report
Support Analytics / Theme Analysis	Analyzes conversations - recurring topics, volume trends, resolution rates, channel breakdown
KB Auto-updater	Finds KB gaps from conversation patterns, drafts articles from resolved conversations
Triage Review	Reviews how the agent has been triaging - re-opens, escalations, misroutes - suggests adjustments
Sentiment Review	Analyzes sentiment trends, flags shifts ("negative sentiment up 30% on billing tickets"), surfaces at-risk customers
SEO Audit	Evaluates posts for SEO quality, outputs per-post scores with specific fixes
Content Gaps	Analyzes what competitors rank for vs. what you've written, surfaces missing topics
Self Review	Reviews agent instructions, recent activity, and user interactions to surface gaps, inconsistencies, improvement suggestions

Building a skill from scratch

With eesel, it's really simple to create your own skill from scratch. The easiest way to do this is by chatting directly with eesel in the dashboard chat. Simply ask eesel to help walk you through creating a custom skill based on what you want it to do.

Here are a few example skills that you can create, just by chatting with eesel:

1. Evaluation skill

   Connect your helpdesk, provide a set of criteria, and ask the skill to run an evaluation on your human agent's responses based on that criteria on a schedule. Connect Slack or Teams to send a ping to you or your team with the results or recommended actions.

2. SLA skill

   Connect to your helpdesk, set some parameters for the desired SLA timeframe, and ask the skill to send a notification to the platform of your choice when the SLA is violated. E.g, send a Slack ping to the user who is assigned to this ticket with a link to the ticket and a suggest response. Add this to your existing AI support agent workflow.

3. Content suggestion skill

   Connect to your helpdesk, ask the skill to run on a schedule (e.g., every Friday), and to extract the most interesting topics that people ask you about and how they phrase it, then suggest blog topics to create based on those topics and keywords. Connect via API to your content calendar or backend CMS.

Chatting with eesel AI in the dashboard can generate an unlimited number of ideas for how you can utilise the custom skill builder. If you want some assistance setting up your custom skill or are unsure how to get started, either ask the team or ask eesel!