> For the complete documentation index, see [llms.txt](https://docs.eesel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eesel.ai/support/contact-us.md). # Contact Us Contact eesel support through the in-app support chat, where a real person answers, or by email. How to book a demo and ask about Enterprise needs. You can reach the eesel team in the support chat, by email, or on a call. The support chat is the fastest, and a real person answers it. Before you write, it is worth asking your own agent. It knows eesel and your setup, so it can often answer faster than we can. ## Support chat The fastest way to reach us, and the one we'd recommend, is the support chat. A real person answers it. **In your dashboard**, open **Help and support** at the bottom left of the sidebar. **On our website**, click the chat bubble at the bottom right of any page. Both go to the same place, so use whichever you're already looking at. It helps to tell us which agent you're working on and what you were trying to do, and to paste a link to the ticket or conversation if there is one. ## Email You can also email . We usually reply within a few hours during business hours, but the chat is quicker. ## Sales and custom requirements **Book a demo.** [Schedule a call](https://calendly.com/eesel/30) to see eesel in action and talk through your use case. **Annual commitments, Enterprise, compliance and custom requirements.** Start a conversation in the support chat or email us. Things like HIPAA, a signed BAA, custom data retention, EU hosting and SSO are arranged with our team. See [Pricing](/pricing/overview.md). ## Before you get in touch Your teammate can often answer faster than we can, and it knows your setup: * **Ask it in chat.** It's the expert on eesel itself, so "why didn't you reply to this ticket?" or "how do I connect my helpdesk?" usually gets you there. * **Check** [**Activity**](/reports/reports.md)**.** If something went wrong on a specific run, Activity shows what your agent read, what it did, and why. * **Check** [**Account**](/account/account.md) if it is about billing, your team, or your agent having stopped entirely. * **Try the** [**FAQ**](/support/faq.md) for the quick answers. ## FAQ
How do I contact eesel support? Open the support chat under **Help and support** at the bottom left of your dashboard, or click the chat bubble on our website. A real person answers it. You can also email .
How fast does eesel support reply? We usually reply to email within a few hours during business hours. The support chat is quicker.
How do I book a demo of eesel? [Schedule a call](https://calendly.com/eesel/30) to see eesel in action and talk through your use case.
Who do I talk to about Enterprise, HIPAA or SSO? Our team, through the support chat or by email. HIPAA, a signed BAA, custom data retention, EU hosting, SSO and annual commitments are all arranged with us. See [Pricing](/pricing/overview.md).
What should I include when I contact support? Tell us which agent you are working on, what you were trying to do, and paste a link to the ticket or conversation if there is one.
## Related pages * [FAQ](/support/faq.md) for quick answers * [Account](/account/account.md) for billing, your team and troubleshooting * [Security and Privacy](/account/security-and-privacy.md) for compliance questions * [Use eesel from Claude and other AI assistants](/apis-and-developer-resources/use-eesel-from-claude-and-other-assistants.md) and [Use eesel from ChatGPT](/apis-and-developer-resources/use-eesel-from-chatgpt.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.eesel.ai/support/contact-us.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `build a script that syncs our docs to a CMS` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.