> For the complete documentation index, see [llms.txt](https://docs.eesel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eesel.ai/support/contact-us.md). # Contact Us How to reach the eesel team: the support chat, where a real person answers, and email. ## Support chat The fastest way to reach us, and the one we'd recommend, is the support chat. A real person answers it. **In your dashboard**, open **Help and support** at the bottom left of the sidebar. **On our website**, click the chat bubble at the bottom right of any page. Both go to the same place, so use whichever you're already looking at. It helps to tell us which agent you're working on and what you were trying to do, and to paste a link to the ticket or conversation if there is one. ## Email You can also email . We usually reply within a few hours during business hours, but the chat is quicker. ## Sales and custom requirements **Book a demo.** [Schedule a call](https://calendly.com/eesel/30) to see eesel in action and talk through your use case. **Annual commitments, Enterprise, compliance and custom requirements.** Start a conversation in the support chat or email us. Things like HIPAA, a signed BAA, custom data retention, EU hosting and SSO are arranged with our team. See [Pricing](/pricing/overview.md). ## Before you get in touch Your teammate can often answer faster than we can, and it knows your setup: * **Ask it in chat.** It's the expert on eesel itself, so "why didn't you reply to this ticket?" or "how do I connect my helpdesk?" usually gets you there. * **Check** [**Activity**](/reports/reports.md)**.** If something went wrong on a specific run, Activity shows what your agent read, what it did, and why. * **Check** [**Account**](/account/account.md) if it is about billing, your team, or your agent having stopped entirely. * **Try the** [**FAQ**](/support/faq.md) for the quick answers. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.eesel.ai/support/contact-us.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.