Contact Us
How to reach the eesel team: the support chat, where a real person answers, and email.
Support chat
The fastest way to reach us, and the one we'd recommend, is the support chat. A real person answers it.
In your dashboard, open Help and support at the bottom left of the sidebar.
On our website, click the chat bubble at the bottom right of any page.
Both go to the same place, so use whichever you're already looking at. It helps to tell us which agent you're working on and what you were trying to do, and to paste a link to the ticket or conversation if there is one.
You can also email hi@eesel.app. We usually reply within a few hours during business hours, but the chat is quicker.
Sales and custom requirements
Book a demo. Schedule a call to see eesel in action and talk through your use case.
Annual commitments, Enterprise, compliance and custom requirements. Start a conversation in the support chat or email us. Things like HIPAA, a signed BAA, custom data retention, EU hosting and SSO are arranged with our team. See Pricing.
Before you get in touch
Your teammate can often answer faster than we can, and it knows your setup:
Ask it in chat. It's the expert on eesel itself, so "why didn't you reply to this ticket?" or "how do I connect my helpdesk?" usually gets you there.
Check Activity. If something went wrong on a specific run, Activity shows what your agent read, what it did, and why.
Check Account if it is about billing, your team, or your agent having stopped entirely.
Try the FAQ for the quick answers.
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