Browser extension

An AI copilot Chrome extension for support agents. Draft helpdesk replies, look things up and ask your eesel agent questions from a side panel on any page.

The eesel browser extension is an AI copilot for support agents that puts your eesel agent in a Chrome side panel, beside whatever page you have open. It reads the ticket or page you are on, drafts a reply from that ticket and your knowledge, and on a Zendesk ticket drops the draft straight into the reply field.

The eesel extension is the same agent you set up in your dashboard, in a Chrome side panel. Set the agent up first, in the dashboard chat. See Helpdesk for that part.

There is nothing new to learn after that. You ask the panel the way you already ask in the dashboard chat, on whatever web page you have open. The panel picks up the ticket or page you are on and shows it as the context it is using, so you do not have to paste it in.

The side panel open on a Zendesk ticket, with the reply it drafted for that ticket.

Install and pin it

1

Install it from the Chrome Web Store

Open eesel: AI agents for customer service & more and click Add to Chrome.

The eesel listing on the Chrome Web Store.

2

Pin it so it is one click away

The extension opens its own page to walk you through this. Three steps:

1. Click the puzzle icon in Chrome's top right.

2. Find eesel in the list.

3. Click the pin icon beside it.

The extension's own page shows you where to pin it.

The puzzle icon opens Chrome's Extensions popup, where eesel is listed with a pin icon beside it.

Chrome's Extensions popup, with eesel in the list and the pin icon beside it.

3

Open the side panel and ask it to do anything

Click the eesel icon and the panel opens beside the page. Your agent's name sits at the top of the panel, with a dropdown to switch to another one. Pick the agent you want, then ask it anything.

Click the agent name to open the picker and choose the agent you want.

The agent picker at the top of the panel, with two agents to choose from.

Here it is open beside a Zendesk ticket, with the agent name and its dropdown at the top of the panel.

The side panel open beside a Zendesk ticket, with the agent picker at the top.

What you can do with it

Ask it anything on any page

Open the panel from whatever tab you are in and ask. It answers from the same knowledge as your dashboard chat, so you do not have to switch tabs to get an answer.

Here the panel is open on a web page, answering a question about that page.

The panel answering a question while a Zendesk web page is open.

Draft replies in your helpdesk

Open a ticket and ask the panel for a reply. It reads the ticket, checks your knowledge, and writes the draft. On a Zendesk ticket the panel then offers Paste into Zendesk, which drops the draft into the reply field. If the panel shows no paste link for your helpdesk, copy the draft into the reply field yourself. Edit it before you send it, or tell the panel what to change and it rewrites it.

Here is a drafted reply on a Zendesk ticket, with the Paste into Zendesk link under it.

A drafted reply on a Zendesk ticket, with the Paste into Zendesk link.

Add any tab as knowledge

You can save the page you are on as knowledge, so your agent answers from it later. Three steps:

1

Open the page and click the document icon

Open the page you want the agent to learn from. Then click the document icon in the panel header.

A help-center article open with the panel beside it, and the document icon menu open.

2

Pick what to save

Choose Save current tab as knowledge for this page only, or Save all open tabs as knowledge for every tab in the window.

The panel header menu, with both save options.

3

Wait for it to index

The panel confirms it saved the page and is indexing it. Shortly after, the page shows up as a source in your eesel dashboard, under Integrations, and your agent can answer from it like any other source.

The panel confirms the page is saved and being indexed.

FAQ

How do I install the eesel Chrome extension?

Open the eesel listing on the Chrome Web Store, click Add to Chrome, then pin it from Chrome's puzzle icon so it is one click away.

See Install and pin it.

Is the extension a different AI agent from my dashboard?

No. The side panel runs the same agent you set up in your dashboard, with the same knowledge and instructions. It also sees the ticket or page you have open, so you do not have to paste it in.

Do I need to set up an agent before using the extension?

Yes. Set up your agent in the dashboard chat first, then pick it from the dropdown at the top of the side panel. See AI agent for customer support.

Which helpdesks does the AI copilot work with?

It works on any page you open in Chrome, so it can draft a reply for a ticket in any web-based helpdesk. On a Zendesk ticket it also offers Paste into Zendesk, which drops the draft into the reply field.

How much does the browser extension cost?

Each conversation in the side panel is one task, and there is no seat fee. The extension itself is free to install.

See Pricing for the price per task.

Can I save web pages as knowledge from the extension?

Yes. Click the document icon in the panel header and choose Save current tab as knowledge or Save all open tabs as knowledge. The page is indexed and your agent can answer from it shortly after.

Can I use the extension for work other than support?

It helps with your support, content and knowledge work on any page. It is not a general-purpose assistant, so it steers away from jobs like building apps or writing essays.

Related

• AI agent for customer support

• Instructions and Memory

• Integrations

• Use eesel from Claude and other assistants and Use eesel from ChatGPT to work with your agent from an AI assistant