# Overview

eesel AI offers five products, each designed for a different support scenario. They all use the same platform — the difference is how you configure and deploy your agent.

## At a glance

| Product                                                                  | What it does                          | Best for                                  |
| ------------------------------------------------------------------------ | ------------------------------------- | ----------------------------------------- |
| [**AI Agent**](https://docs.eesel.ai/use-cases/ai-agent)                 | Resolves tickets autonomously         | Automating frontline support              |
| [**AI Copilot**](https://docs.eesel.ai/use-cases/ai-copilot)             | Drafts replies for your team          | Speeding up agent productivity            |
| [**AI Triage**](https://docs.eesel.ai/use-cases/ai-triage)               | Tags, routes, and prioritizes tickets | Organizing your ticket queue              |
| [**AI Chatbot**](https://docs.eesel.ai/use-cases/ai-chatbot)             | Self-service chat on your website     | Deflecting tickets before they're created |
| [**AI Internal Chat**](https://docs.eesel.ai/use-cases/ai-internal-chat) | Knowledge agent for your team         | Internal Q\&A in Slack                    |

## Which product is right for you?

```
  "I want to..."                           Product
 ┌──────────────────────────────────────┐
 │ Automatically reply to tickets       │──▶ AI Agent
 │ Help my agents reply faster          │──▶ AI Copilot
 │ Auto-tag and route tickets           │──▶ AI Triage
 │ Add a chatbot to my website          │──▶ AI Chatbot
 │ Help my team find internal info      │──▶ AI Internal Chat
 └──────────────────────────────────────┘
```

## Can I use more than one?

Yes! You can create multiple agents, each configured as a different product. For example:

* An **AI Agent** handling Tier 1 Zendesk tickets
* An **AI Triage** agent categorizing and routing everything that comes in
* An **AI Chatbot** on your website for self-service
* An **AI Internal Chat** agent in Slack for your team

Each agent has its own knowledge, instructions, and configuration — they work independently.