# Website Chat

<figure><img src="/files/SCZYKEkZiHPeBSlZH6gU" alt=""><figcaption></figcaption></figure>

Your website chat agent can handle all website visitors and:

* Convert to paying customers
* Assist with troubleshooting or finding the right info
* Collect information for your team to help or use later for important queries
* Escalate to your helpdesk
* Connect with your ecommerce stores and products

## Quick Start

{% stepper %}
{% step %}

#### Create your agent and teach it about your site

Sign in, and create a new agent in the top left dropdown. Add integrations like your site, help center, files, and more.
{% endstep %}

{% step %}

#### Test and give it a voice

Test it in the sidebar chat to see how it answers queries. Then, add instructions (left sidebar) to update its voice, behaviours, and more.
{% endstep %}

{% step %}

#### Select your channel

Go to Integrations > and choose either Chat Bubble (floating button in the corner of your site that opens a chat window), inline embedded, or public chat link. Click enable.
{% endstep %}

{% step %}

#### Customize appearance

Update the appearance, like the colours, avatar, name, and m ore.
{% endstep %}

{% step %}

#### Deploy

Copy the code snippet, or the URL, and ddadd it to your site. If adding to your site, insert it before the \</body> tag on your website.
{% endstep %}
{% endstepper %}

## What it can do

### **Core capabilities**

<table><thead><tr><th width="249">Capability</th><th width="494">What it does</th></tr></thead><tbody><tr><td>Draft and send ticket replies</td><td>Leave internal notes or comments with a drafted reply, or send direct responses to customers - all automatically or when you ask it to.</td></tr><tr><td>Tag and categorize tickets</td><td>Add tags based on sentiment and context, and update ticket fields automatically.</td></tr><tr><td>Update ticket status</td><td>Create new tickets, mark them as solved, close tickets, and more.</td></tr><tr><td>Escalate</td><td>Handover tickets or conversations to your team</td></tr><tr><td>Multilingual</td><td>80+ languages - no need to translate your help center</td></tr><tr><td>Confidence-based handling</td><td>Tell your agent what to do when it's not condient: high confidence → direct reply; low confidence → internal note for agent</td></tr><tr><td>Sentiment-based escalation</td><td>Take actions, respond differently, or escalate immediately based on sentiment</td></tr><tr><td>Loop prevention</td><td>Escalated after a certain number of interactions or attempts to help</td></tr><tr><td>Business hours awareness</td><td>Set business hours for certain behaviours</td></tr><tr><td>Tone and voice customization</td><td>Fully customizable tone and voice - all in plain text.</td></tr></tbody></table>

## Default Skills

**Simulation** Run your AI agent over past tickets, compare its responses to what your docs say.

**Theme Analysis** Analyzes conversations across channels - recurring topics, volume trends, resolution rates. Outputs ranked themes with volume and trend data.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.eesel.ai/use-cases/website-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.