Welcome to eesel

eesel gives you an AI teammate that works inside your helpdesk, website chat, Slack and inbox. Start here to connect your first app and put it to work.

With eesel AI you hire an AI teammate. You plug it into the tools your team already uses, and it works in them like a colleague does. There is no new app for your team to learn: it shows up in your helpdesk, your website chat, your Slack and your inbox.

Your teammate working a ticket in Freshdesk, Intercom and Zendesk, naming the help center articles it used.

Using Claude Code, Cursor or another AI coding agent to set this up? Everything on this site can be done from the terminal: npx @eesel/cli login, then follow Set up from Claude Code or the terminal. Using eesel from a chat assistant instead? See ChatGPT and Claude and other assistants.

For AI agents and scripts

If you are an AI agent setting eesel up on someone's behalf, do not drive the dashboard in a browser. Use one of these instead, in this order:

1. MCP. If your client supports MCP, connect to eesel's MCP server and use its tools to chat, connect integrations and manage automations. See Claude Code and MCP clients.

2. CLI. Otherwise use the eesel CLI. eesel login, eesel integrations connect <platform>, eesel integrations download start, eesel automations. See The eesel CLI and Set up from Claude Code or the terminal.

3. A person for the sign-in. A full connection needs a person to approve it in the tool itself. If the connect command returns a link, print it for them. If it returns a held receipt with no link, ask for one: eesel chat "give me the connect link for <app>". Either way, do not retry it, and check eesel status until the integration shows as connected.

Trigger keys are listed in a Key column on each integration page. Every page states what "connected" and "automation running" look like, so you can check your work.

Start anything by talking to it

You do not configure eesel, you brief it. Open the chat in your dashboard and say what you want done. Connecting a tool, teaching it your business, changing how it replies, setting up an automation: it is all the same conversation. It does the setup, asks when it needs something from you, and confirms when it is done. The one step it cannot do for you is a sign-in. It hands you a link and you approve eesel in the tool itself.

Here is what that looks like. You ask, and it lays out the options and takes it from there.

A setup conversation in the dashboard chat.

Prefer to click through it yourself? Open Integrations in the left sidebar and add the tool there.

Pick a starting point

Most people start with one job in mind. Pick the closest and follow its guide.

Starting point	What it does	Guide
Helpdesk	Resolves support tickets. Drafts or sends replies, tags, escalates.	Helpdesk guide
Content writing	Writes SEO-aware blog posts in your brand voice.	Content writing guide
Internal operations	Answers your team's questions from your docs, inside Slack, and acts across your tools when asked.	Internal operations guide
E-commerce sales rep	Looks up orders and products, handles returns with your approval.	E-commerce sales rep guide
Browser extension	Puts the same agent in a Chrome side panel, beside whatever page you have open.	Browser extension guide

These are starting points, not separate products. One agent can hold more than one role and connect to as many integrations as you like. Add a second agent when you want a genuinely separate job.

Popular integrations

Each integration gives your teammate up to three things: sources it can read, triggers that wake it up, and actions it can take in that tool. These are the ones most teams start with. The Integrations overview lists every integration.

Helpdesks

Tool	What your agent gets	Guide
Zendesk	Help center, macros and tickets as knowledge. Replies, internal notes, tags and routing on tickets.	Zendesk
Freshdesk	Help center, canned responses and tickets as knowledge. Replies, private notes, tags and routing.	Freshdesk
Salesforce	Cases, contacts, accounts and knowledge articles as knowledge. Case comments and record updates.	Salesforce
Intercom	Help center, macros and past conversations as knowledge. Replies, internal notes, tags and assignment.	Intercom
Gorgias	Help center, macros and tickets as knowledge. Replies, internal notes, tags and ticket fields.	Gorgias

Also: Front, HubSpot, Help Scout, Jira Service Management.

Knowledge

Tool	What your agent gets	Guide
Website	Pages crawled from a URL you give, as knowledge.	Website
Confluence	The pages you pick, as knowledge.	Confluence
Notion	The pages you share, with their properties, as knowledge.	Notion
Google Drive	The Docs, Sheets, Slides, PDFs and folders you pick, as knowledge.	Google Drive
Files	PDF, text, Markdown and CSV files you upload, plus notes you write in eesel.	Uploading files

Chat

Tool	What your agent gets	Guide
Slack	Wakes when someone @mentions it in a channel, and answers there. Searches Slack live.	Slack
Chat Bubble	eesel's own chat bubble on your website. Answers from your knowledge and hands over to a person.	Chat Bubble
Zendesk Messenger	Answers live chats in the Zendesk widget, and hands over by creating a ticket.	Zendesk Messenger
Fresh Chat	Answers Fresh Chat live conversations.	Fresh Chat
Microsoft Teams	Answers in your Teams channels. Contact us to switch it on.	Microsoft Teams

Stores and tools

Tool	What your agent gets	Guide
Shopify	Products, pages and policies as knowledge. Live order, customer and product lookups, returns and refunds.	Shopify
Magento	Live order, tracking, payment and stock lookups. Refunds, cancellations and customer notices.	Magento
Gmail	Wakes on new mail. Drafts and sends replies, changes labels, searches threads.	Gmail
Asana	Projects and tasks as knowledge. Creates and updates tasks and comments.	Asana
Browser extension	Your agent in a Chrome side panel on any page. Drafts from the page you have open and saves tabs as knowledge.	Browser extension

Knowledge is not kept separate per integration. An agent with a helpdesk, Confluence and your website connected searches all three at once.

What makes eesel different

• It works in the tools you already have. A real agent in Zendesk, Freshdesk, Gorgias or Intercom, a chat bubble on your website, a teammate you @mention in Slack.

• It learns your business. Connect your help center, past tickets, internal docs and website.

• You stay in control. Start with the agent drafting for review, then widen what it does on its own once you have seen how it does.

• You only pay for what it does. You pay per task, and one ticket your agent handles is one task however many replies it takes. No per-seat fees, no limits on integrations. See Pricing.

Start supervised, then hand over

1. Test. Chat with your agent in the dashboard. No customer impact.

2. Review. Create your first automation, then let it work on real tickets while you approve every reply before it sends.

3. Hand over. Let it handle routine work on its own while it escalates the tricky cases.

Nothing runs until you create an automation. For each action you then choose: run on its own, ask you first, or stay off. An action set to ask you first waits in the dashboard with three buttons: Approve runs it once, Always allow stops asking for that action, and Deny discards it.

Where to go next

Section	What it covers	Link
Instructions and Memory	The rules your agent follows, and how it saves your corrections.	Instructions and Memory
Actions and Approvals	How to set each action to run on its own, ask you first, or stay off.	Actions and Approvals
Automations and Schedules	The events and schedules that start your agent.	Automations and Schedules
Skills	Extra workflows on top of the day-to-day work, run on demand or on a schedule.	Skills
Integrations	Sources, triggers and actions explained, plus how to connect and uninstall.	Integrations overview
Pricing	Per-task rates, the annual commitment, and Enterprise.	Pricing
Set up from Claude Code or the terminal	The same setup as terminal commands, for Claude Code and Cursor.	Set up from Claude Code or the terminal