# Welcome to eesel AI

eesel AI is your AI teammate for customer support. It plugs into the tools you already use — like Zendesk, Freshdesk, Intercom, or Slack — learns from your company's knowledge, and starts handling support for you.

Whether you need an agent that resolves tickets on its own, a copilot that drafts replies for your team, or a chatbot on your website, eesel AI has you covered.

<figure><img src="https://844187487-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRZFmKvs1oBZcPVylWXUJ%2Fuploads%2FiBiLrLhmInBUepYx2ru7%2Fimage.avif?alt=media&#x26;token=e67477f0-8047-42c8-84f6-ea08c228cbc1" alt=""><figcaption></figcaption></figure>

## What can eesel AI do?

| Product                                                                  | What it does                                        |
| ------------------------------------------------------------------------ | --------------------------------------------------- |
| [**AI Agent**](https://docs.eesel.ai/use-cases/ai-agent)                 | Handles frontline support tickets autonomously      |
| [**AI Copilot**](https://docs.eesel.ai/use-cases/ai-copilot)             | Drafts replies for your team to review and send     |
| [**AI Triage**](https://docs.eesel.ai/use-cases/ai-triage)               | Tags, categorizes, and routes tickets automatically |
| [**AI Chatbot**](https://docs.eesel.ai/use-cases/ai-chatbot)             | Self-service chat widget for your website or app    |
| [**AI Internal Chat**](https://docs.eesel.ai/use-cases/ai-internal-chat) | Knowledge agent for your team in Slack              |

## Get started in minutes

1. [**Sign up**](https://dashboard.eesel.ai/api/auth/signup) for a free trial — no credit card required
2. **Pick a quickstart** based on what you want to do:
   * [Automate helpdesk tickets](https://docs.eesel.ai/getting-started/quickstart-helpdesk) (10 min)
   * [Add a chatbot to your website](https://docs.eesel.ai/getting-started/quickstart-chatbot) (5 min)
   * [Set up an internal knowledge agent](https://docs.eesel.ai/getting-started/quickstart-internal) (5 min)
3. **Train your agent** on your help center, docs, or past tickets
4. **Test and go live** when you're ready

## How it works

```
  Your Knowledge                    eesel AI                     Your Customers
 ┌──────────────┐             ┌─────────────────┐             ┌──────────────┐
 │ Help center  │────────────▶│                 │────────────▶│ Zendesk      │
 │ Past tickets │             │   AI Agent      │             │ Freshdesk    │
 │ Docs & PDFs  │             │                 │             │ Intercom     │
 │ Confluence   │             │  Trained on     │             │ Chat bubble  │
 │ Google Drive │             │  YOUR knowledge │             │ Slack        │
 │ Website      │             │                 │             │ Email        │
 └──────────────┘             └─────────────────┘             └──────────────┘
```

Your agent learns from your company's knowledge, then works across your support channels — answering questions, taking actions, and escalating to your team when needed.

## Next steps

* New here? Start with [Getting Started](https://docs.eesel.ai/getting-started/getting-started)
* Want to understand the concepts? Read [Key Concepts](https://docs.eesel.ai/getting-started/key-concepts)
* Ready to connect your tools? Browse [Integrations](https://docs.eesel.ai/connect-your-tools/integrations)
* Questions? Check our [FAQ](https://docs.eesel.ai/support/faq) or [contact us](https://docs.eesel.ai/support/contact)