# Welcome to eesel AI

eesel AI is your AI teammate for customer support. It plugs into the tools you already use — like Zendesk, Freshdesk, Intercom, or Slack — learns from your company's knowledge, and starts handling support for you.

Whether you need an agent that resolves tickets on its own, a copilot that drafts replies for your team, or a chatbot on your website, eesel AI has you covered.

<figure><img src="https://844187487-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRZFmKvs1oBZcPVylWXUJ%2Fuploads%2FiBiLrLhmInBUepYx2ru7%2Fimage.avif?alt=media&#x26;token=e67477f0-8047-42c8-84f6-ea08c228cbc1" alt=""><figcaption></figcaption></figure>

## What can eesel AI do?

| Product                                                                  | What it does                                        |
| ------------------------------------------------------------------------ | --------------------------------------------------- |
| [**AI Agent**](https://docs.eesel.ai/use-cases/ai-agent)                 | Handles frontline support tickets autonomously      |
| [**AI Copilot**](https://docs.eesel.ai/use-cases/ai-copilot)             | Drafts replies for your team to review and send     |
| [**AI Triage**](https://docs.eesel.ai/use-cases/ai-triage)               | Tags, categorizes, and routes tickets automatically |
| [**AI Chatbot**](https://docs.eesel.ai/use-cases/ai-chatbot)             | Self-service chat widget for your website or app    |
| [**AI Internal Chat**](https://docs.eesel.ai/use-cases/ai-internal-chat) | Knowledge agent for your team in Slack              |

## Get started in minutes

1. [**Sign up**](https://dashboard.eesel.ai/api/auth/signup) for a free trial — no credit card required
2. **Pick a quickstart** based on what you want to do:
   * [Automate helpdesk tickets](https://docs.eesel.ai/getting-started/quickstart-helpdesk) (10 min)
   * [Add a chatbot to your website](https://docs.eesel.ai/getting-started/quickstart-chatbot) (5 min)
   * [Set up an internal knowledge agent](https://docs.eesel.ai/getting-started/quickstart-internal) (5 min)
3. **Train your agent** on your help center, docs, or past tickets
4. **Test and go live** when you're ready

## How it works

```
  Your Knowledge                    eesel AI                     Your Customers
 ┌──────────────┐             ┌─────────────────┐             ┌──────────────┐
 │ Help center  │────────────▶│                 │────────────▶│ Zendesk      │
 │ Past tickets │             │   AI Agent      │             │ Freshdesk    │
 │ Docs & PDFs  │             │                 │             │ Intercom     │
 │ Confluence   │             │  Trained on     │             │ Chat bubble  │
 │ Google Drive │             │  YOUR knowledge │             │ Slack        │
 │ Website      │             │                 │             │ Email        │
 └──────────────┘             └─────────────────┘             └──────────────┘
```

Your agent learns from your company's knowledge, then works across your support channels — answering questions, taking actions, and escalating to your team when needed.

## Next steps

* New here? Start with [Getting Started](https://docs.eesel.ai/getting-started/getting-started)
* Want to understand the concepts? Read [Key Concepts](https://docs.eesel.ai/getting-started/key-concepts)
* Ready to connect your tools? Browse [Integrations](https://docs.eesel.ai/connect-your-tools/integrations)
* Questions? Check our [FAQ](https://docs.eesel.ai/support/faq) or [contact us](https://docs.eesel.ai/support/contact)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.eesel.ai/getting-started/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.