AI Chatbot

Self-service chat widget for your website or app

AI Chatbot adds an intelligent chat widget to your website where visitors can get instant answers. It deflects tickets by helping customers self-serve before they ever reach your support team.

How it works

 ┌──────────────┐     ┌──────────────┐     ┌──────────────┐
 │  Visitor on   │────▶│  AI Chatbot  │────▶│  Instant     │
 │  your website │     │  answers     │     │  answer from │
 │  has a        │     │  from your   │     │  your docs   │
 │  question     │     │  knowledge   │     │              │
 └──────────────┘     └──────────────┘     └──────────────┘

1. A visitor clicks the chat widget on your site

2. They type their question

3. The chatbot searches your knowledge base and responds instantly

4. If it can't answer, it can offer to connect them with a human

Who is it for?

• Companies wanting to reduce ticket volume through self-service

• E-commerce sites needing instant product support

• Documentation-heavy products where users need quick answers

• Teams wanting 24/7 customer-facing support without staffing costs

Deployment options

eesel AI offers three ways to deploy a chatbot:

Chat Bubble

A floating button in the corner of your website. Visitors click it to open a chat window. This is the most popular option.

Inline Chat

A chat interface embedded directly into a page. Great for help centers, documentation sites, or dedicated support pages.

Public Chat

A standalone chat page with a shareable link. No code needed — just share the link anywhere.

What you can customize

Setting	Description
Title	Name shown at the top of the chat window
Welcome message	First message visitors see when they open chat
Placeholder text	Hint text in the input field
Colors	Match your brand's primary color
Avatar	Your logo or a custom image
Suggested questions	Up to 3 starter questions to guide visitors
Branding	Option to hide eesel AI branding
Auto-translation	Automatically respond in the visitor's language

Setting it up

1. Create a Knowledge Agent from your dashboard

2. Add your knowledge — Website, help center, documents

3. Go to Settings > Embed & Share in your agent workspace

4. Choose your channel type — Chat Bubble, Inline Chat, or Public Chat

5. Customize the appearance and messaging

6. Copy the embed code and add it to your website (or share the link for Public Chat)

For step-by-step instructions, see the Website Chatbot Quickstart.

Tips for success

Add suggested questions. These help visitors get started and show them what the agent can answer. Choose your most common customer questions.

Write a good welcome message. Something like "Hi! I can help with product questions, pricing, and troubleshooting. What can I help you with?" sets clear expectations.

Train on your full website. The more content your agent knows, the more questions it can answer and the fewer tickets reach your team.

Enable auto-translation. If you have international visitors, the chatbot automatically responds in their language.

Related

• eesel Channels — Chat bubble, inline chat, and public chat options

• AI Agent — For helpdesk ticket automation

• Training Best Practices — How to train your chatbot