Billing
Payment, invoices, and plan management
Manage your subscription, view invoices, and update payment information from your account settings.
Managing your subscription
Viewing your current plan
Go to your workspace settings to see your current plan, billing cycle, and usage.
Upgrading or downgrading
Go to your workspace settings
Navigate to the billing section
Select a new plan
Confirm the change
Plan changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll be charged the prorated difference.
Canceling
Go to your workspace settings
Navigate to the billing section
Select Cancel subscription
When you cancel:
Your agent continues working until the end of your current billing period
After that, your agent pauses
Your configuration, knowledge, and settings are preserved
Payment methods
We accept all major credit cards through Stripe. Your payment information is securely stored by Stripe — we never see or store your card details.
Invoices
Invoices are automatically generated at the start of each billing cycle. You can view and download past invoices from your billing settings.
FAQ
What happens if my payment fails?
We'll retry the payment a few times. If it continues to fail, your agent will be paused until payment is resolved. Your configuration is preserved.
Can I get a refund?
Contact us at [email protected] to discuss refund requests.
Do you offer annual billing?
Yes. Annual billing saves 20% — Team is $239/month and Business is $639/month when billed annually. Visit eesel.ai/pricing for the latest pricing.
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