AI Internal Chat

Knowledge agent for your team in Slack

AI Internal Chat gives your team a knowledge agent they can ask questions in Slack. Instead of searching through wikis, docs, or bugging colleagues, your team just @mentions the agent and gets an instant answer from your company's documentation.

How it works

 ┌──────────────┐     ┌──────────────┐     ┌──────────────┐
 │  Team member  │────▶│  @eesel      │────▶│  Answer from │
 │  in Slack     │     │  searches    │     │  your company │
 │  asks a       │     │  your docs   │     │  docs in the │
 │  question     │     │  and wikis   │     │  Slack thread │
 └──────────────┘     └──────────────┘     └──────────────┘

1. A team member mentions @eesel in a Slack channel with a question

2. The agent searches your connected documentation

3. It replies in the thread with an answer and links to source documents

4. The conversation stays in Slack — no context switching

Who is it for?

• Teams with large internal knowledge bases that are hard to navigate

• Organizations where new employees need quick access to institutional knowledge

• Support teams that want to quickly look up policies or procedures

• Any team that's tired of answering the same internal questions repeatedly

What it can do

Capability	Description
Answer questions	Find answers from your connected knowledge sources
Cite sources	Link back to the original documents
Thread replies	Keep conversations organized in Slack threads
Send messages	Proactively share information in channels

Setting it up

1. Create a Knowledge Agent from your dashboard

2. Connect Slack — Authorize eesel AI in your Slack workspace

3. Add your knowledge sources:

   • Confluence — Company wiki and documentation

   • Notion — Internal knowledge base

   • Google Drive — Shared documents and folders

   • Website — Company intranet or public site

   • Files — PDFs, docs, and spreadsheets

4. Test — @mention the agent in a Slack channel and ask a question

5. Fine-tune — Adjust instructions to get the right tone

For step-by-step instructions, see the Internal Knowledge Agent Quickstart.

Tips for success

Connect multiple knowledge sources. The more documentation your agent can access, the more questions it can answer. Start with your wiki, then add docs and files.

Set the right tone. Internal agents can be more casual than customer-facing ones. Adjust the instructions to match how your team communicates.

Introduce it to the team. Post in your Slack channels explaining what the agent can help with and how to use it. A quick demo goes a long way.

Monitor what gets asked. Use Analytics to see what your team asks most. If there are common unanswered questions, add more knowledge to cover those topics.

Related

• Slack integration — Detailed Slack setup guide

• Training Best Practices — How to train your agent

• AI Agent — For customer-facing helpdesk automation

• AI Chatbot — For website self-service