# AI Internal Chat

AI Internal Chat gives your team a knowledge agent they can ask questions in Slack. Instead of searching through wikis, docs, or bugging colleagues, your team just @mentions the agent and gets an instant answer from your company's documentation.

## How it works

```
 ┌──────────────┐     ┌──────────────┐     ┌──────────────┐
 │  Team member  │────▶│  @eesel      │────▶│  Answer from │
 │  in Slack     │     │  searches    │     │  your company │
 │  asks a       │     │  your docs   │     │  docs in the │
 │  question     │     │  and wikis   │     │  Slack thread │
 └──────────────┘     └──────────────┘     └──────────────┘
```

1. A team member mentions **@eesel** in a Slack channel with a question
2. The agent searches your connected documentation
3. It replies in the thread with an answer and links to source documents
4. The conversation stays in Slack — no context switching

## Who is it for?

* Teams with large internal knowledge bases that are hard to navigate
* Organizations where new employees need quick access to institutional knowledge
* Support teams that want to quickly look up policies or procedures
* Any team that's tired of answering the same internal questions repeatedly

## What it can do

| Capability           | Description                                        |
| -------------------- | -------------------------------------------------- |
| **Answer questions** | Find answers from your connected knowledge sources |
| **Cite sources**     | Link back to the original documents                |
| **Thread replies**   | Keep conversations organized in Slack threads      |
| **Send messages**    | Proactively share information in channels          |

## Setting it up

1. **Create a Knowledge Agent** from your dashboard
2. **Connect Slack** — Authorize eesel AI in your Slack workspace
3. **Add your knowledge sources:**
   * **Confluence** — Company wiki and documentation
   * **Notion** — Internal knowledge base
   * **Google Drive** — Shared documents and folders
   * **Website** — Company intranet or public site
   * **Files** — PDFs, docs, and spreadsheets
4. **Test** — @mention the agent in a Slack channel and ask a question
5. **Fine-tune** — Adjust [instructions](https://docs.eesel.ai/configure-your-agent/instructions) to get the right tone

For step-by-step instructions, see the [Internal Knowledge Agent Quickstart](https://docs.eesel.ai/getting-started/quickstart-internal).

## Tips for success

**Connect multiple knowledge sources.** The more documentation your agent can access, the more questions it can answer. Start with your wiki, then add docs and files.

**Set the right tone.** Internal agents can be more casual than customer-facing ones. Adjust the instructions to match how your team communicates.

**Introduce it to the team.** Post in your Slack channels explaining what the agent can help with and how to use it. A quick demo goes a long way.

**Monitor what gets asked.** Use [Analytics](https://docs.eesel.ai/admin/analytics) to see what your team asks most. If there are common unanswered questions, add more knowledge to cover those topics.

## Related

* [Slack integration](https://docs.eesel.ai/connect-your-tools/communication/slack) — Detailed Slack setup guide
* [Training Best Practices](https://docs.eesel.ai/configure-your-agent/training-best-practices) — How to train your agent
* [AI Agent](https://docs.eesel.ai/use-cases/ai-agent) — For customer-facing helpdesk automation
* [AI Chatbot](https://docs.eesel.ai/use-cases/ai-chatbot) — For website self-service