Analytics

Track your agent's performance and usage

Outputs

The Outputs tab in your agent workspace shows every conversation your agent has handled. Each conversation includes:

Column	What it shows
Resolution	Whether the conversation was resolved without human intervention
CSAT	Customer satisfaction rating (Great, Good, Fair, Poor)
Gap in training	Whether the agent lacked knowledge to answer the question
Channel	Which integration or channel the conversation came from

CSV export

You can export your conversation history and metrics as a CSV file. The export is generated and sent to your email.

Using Outputs to improve your agent

Look for gaps in training. Filter by conversations flagged as having a gap — these show you exactly where you need to add more knowledge.

Review low CSAT scores. Conversations rated Fair or Poor highlight areas where your agent's responses need improvement.

Check resolution rates. A high resolution rate means your agent is handling conversations well. If it's low, review the escalated conversations to understand why.

Reports

Reports is coming soon. Contact us and we'll let you know as soon as it's ready.