Billing

Update your payment information or switch plans according to your needs

How to subscribe to a plan

To subscribe to a plan, check out our pricing break down here. Once you select the right plan for your needs, you can follow those instructions to subscribe.

How to update your billing details

You can update your billing details through the Stripe dashboard link via Settings > Billing.

How to Unsubscribe / Cancel plan

1. Heading to your dashboard

2. Click Settings (you can find it in a drop-down in the top left corner)

3. Choose the billing menu

4. Choose "View Stripe Dashboard"

5. It will bring you to the Stripe dashboard to cancel your subscription

Notes : If you're on a trial account, we won’t ask for any payment details during that time. You’ll only be charged if you decide to upgrade to a paid plan later on

You can contact support if you need any help regarding the cancellation, request changes for admin billing, request invoices using company details, and much more! We will be happy to assist you.

How to request invoices or change the invoicing email

Stripe should automatically send invoices to the chosen billing address you provided. Please reach out to support if you have issues changing the address or are not receiving your invoices.

Interactions

I don’t want to go over my interaction limit. Is it possible to put a hard limit/stop the bots from operation once they hit the interaction limit?

Yes, this is possible. Please let us know if you want us to set that up for you.

I hit the interaction limit. Will my service be disrupted?

If you are on a trial account, your bots will stop functioning after a brief grace period. There are no extensions for usage limits for trial accounts. You will need to subscribe to a paid plan in order to continue the functionality of your bots.

For paid users, it will not be immediately disrupted and you will be asked to contact support in order to update your plan to reflect the appropriate usage. For the first month of a paid plan, we don't charge overages unless in extenuating circumstances. We use this first month to help determine the best billing path forward.

Please reach out to support as soon as possible if you're on a paid plan and hit your limit, in order to continue your service.

How much do additional interactions cost?

Generally, interactions are priced at $0.15 per interaction past the default amount provided by the plan. For cost effectiveness, we do recommend upgrading to the Business Plan if you're on a Team Plan to make the most of both the extra interactions and features.

For bulk interaction amounts, we can provide discounts or feature bundles but this is case-by-case. Please reach out to the team via the in-app messaging system or at [email protected] to discuss this further, with an idea of how many interactions you may need.