Billing
Update your payment information or switch plans according to your needs
How to subscribe to a plan
To subscribe to a plan, check out our pricing break down here. Once you select the right plan for your needs, you can follow those instructions to subscribe.
How to update your billing details
You can update your billing details through the Stripe dashboard link via Settings > Billing.
How to Unsubscribe / Cancel plan
Heading to your dashboard
Click Settings (you can find it in a drop-down in the top left corner)
Choose the billing menu
Choose "View Stripe Dashboard"
It will bring you to the Stripe dashboard to cancel your subscription
Notes : If you're on a trial account, we won’t ask for any payment details during that time. You’ll only be charged if you decide to upgrade to a paid plan later on
You can contact support if you need any help regarding the cancellation, request changes for admin billing, request invoices using company details, and much more! We will be happy to assist you.
How to request invoices or change the invoicing email
Stripe should automatically send invoices to the chosen billing address you provided. Please reach out to support if you have issues changing the address or are not receiving your invoices.
FAQs
I don’t want to go over my interaction limit. Is it possible to put a hard limit/stop the bots from operation once they hit the interaction limit?
Yes, this is possible. Please let us know if you want us to set that up for you.
I hit the interaction limit. Will my service be disrupted?
If you are on a trial account, your bots will stop functioning after a brief grace period. There are no extensions for usage limits for trial accounts. You will need to subscribe to a paid plan in order to continue the functionality of your bots.
For paid users, it will not be immediately disrupted and you will be asked to contact support in order to update your plan to reflect the appropriate usage. For the first month of a paid plan, we don't charge overages unless in extenuating circumstances. We use this first month to help determine the best billing path forward.
Please reach out to support as soon as possible if you're on a paid plan and hit your limit, in order to continue your service.
How much do additional interactions cost?
Generally, interactions are priced at $0.15 per interaction past the default amount provided by the plan. For cost effectiveness, we do recommend upgrading to the Business Plan if you're on a Team Plan to make the most of both the extra interactions and features.
For bulk interaction amounts, we can provide discounts or feature bundles but this is case-by-case. Please reach out to the team via the in-app messaging system or at [email protected] to discuss this further, with an idea of how many interactions you may need.
I hit my interaction usage limit. What do I do?
If you've hit your interaction usage limit, please review your average usage for the month across all of your bots and reach out to support to let them know what kind of usage you will need moving forward.
We'll be able to provide you with a quote and apply the usage changes to your account from there.
If you've hit your interaction usage limit on a trial account, there is no way to extend this usage limit. You should still have some leeway to continue interacting with the bot for a short period of time until it is hard limited. You'll need to subscribe to one of our paid plans to continue using the bots after this hard limit is reached.
What exactly counts as an interaction?
Interactions are AI responses from the bot/each time the bot processes a query. Each time the AI responds to a user query, it counts as one interaction, regardless of how many actions (such as tagging a ticket, escalating, or routing) are performed within that response. One ticket can have multiple interactions if the AI responds multiple times. If the AI replies several times in one ticket, each reply is counted as one interaction.
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