AI Agent

How to set up eesel AI as an AI Agent

eesel AI plugs into Zendesk, Freshdesk, Jira or other help desk tools, learns from your past replies and other docs, and starts handling your frontline support. You can:

  • Automatically handle frontline support

  • Take actions across your platforms to automate your workflow

  • Escalate to your agents

You can check out each integration here.

Setting up AI Agent

  1. Create an eesel AI account

  2. Create an AI bot and start training it on your knowledge

    1. Add your help center, Confluence pages, website, and more

  3. Connect your help desk domain

    1. Optional: train on past tickets

  4. Test and customize the prompt in the "chat" tab.

  5. Add actions to enable your bot to automate more than just replies

    1. We recommend adding an 'assign ticket' action for escalations as a good starting point.

  6. Click your helpdesk integration in the left sidebar > AI agent

  7. Click "Leave public replies" and click "live" when you're ready for it to respond.

By default, eesel AI will automatically respond to all incoming tickets. Some helpdesks allow for trigger and condition changes to alter the tickets eesel responds to, but for more guidance about how to do this please reach out to [email protected] or our in-app support channel.

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