AI Copilot
What is AI Copilot with eesel AI?
AI Copilot will help you get things done without needing to switch tabs. You can:
Draft replies instantly without switching tabs
Chat over your docs and other sources
Conversationally edit and rewrite responses
You can either use our AI Copilot sidebar extension, or have AI connect to your helpdesk
How to set up the eesel AI Copilot in your browser
Head over to the Chrome Web Store listing here and click "Add to Chrome"
Open your extensions (click the puzzle icon) and select the eesel AI extension. Pin it to your browser window.
Login to your eesel AI account, or create one if you don't already have one.
Select the bot you want to chat with or draft replies with.
If you haven't trained the AI with anything, then you should select some integrations to help add all your sources. You can also use the extension to add web page as sources quickly.
Navigate to a ticket in your helpdesk.
Open the extension and click "Draft response."
Copy and paste to send, or conversationally edit in the browser.
You have your own style in how the AI Copilot behaves and sounds, using the prompt for your bot.
How to set up AI Copilot in your helpdesk
You can also use eesel AI to leave drafted replies inside you helpdesk. These replies will be left as internal notes as each ticket comes in. The AI can:
Leave an internal note with a perfectly drafted reply
Tag, route, update fields, and more automatically
To add the AI to your helpdesk for internal notes, simply:
Connect your helpdesk domain by heading to the eesel dashboard > Integrations > your help desk
Click the connect/start setup button and allow access to your helpdesk domain.
Train the bot over your help center, or other platforms (like Confluence or Notion)
Click your helpdesk integration on the left sidebar
Click AI Agent
Select "Leave internal note"
Click "Live"
Customize how it sounds and acts in the Customize tab of the dashboard. (See help for this here, and on your specific integration pages)
Internal notes will now be left for all incoming tickets. For more specific configuration, see your integration page of this help center or reach out to support.
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