Magento

Connect your Agent with Magento so it can look up orders, check payments, track shipments, and take order actions on your behalf.

What you can do

• Look up orders by order number or customer email

• Check shipment and tracking information

• Check payment status on an order

• Refund or cancel orders

• Send customer-facing order notices

• Check product stock by SKU

Connecting Magento

You'll need two things to connect:

• Your Magento store URL (e.g. https://store.example.com)

• A Magento integration access token (API key)

The steps below walk through generating the access token from your Magento Admin Panel.

Step 1: Log in to the Magento Admin Panel

Open your browser and go to your Magento admin URL (e.g. https://yourstore.com/admin). Sign in with your admin credentials.

Step 2: Open the Integrations page

In the left sidebar, click System. Under the Extensions section, select Integrations.

Step 3: Create a new integration

Click Add New Integration in the top-right corner. Fill in the required details:

• Name — a descriptive label (e.g. eesel_orders_integration)

• Email — any valid email address you control

• Callback URL and Identity Link URL — leave blank

• Your Password — your Magento admin password (required to authorize the integration)

Leave the other fields at their defaults.

Step 4: Configure API permissions

Switch to the API tab on the left side of the integration form.

Under Resource Access, select Custom, then expand the Sales section in the resource tree and check Orders to grant order-related access.

Add other resources only if you need them — keeping the scope tight is the safer default.

Step 5: Save and activate

Click Save at the top-right. You'll be returned to the Integrations list.

Find the integration you just created and click Activate in the Actions column. A confirmation pop-up will appear showing your access keys — keep this window open.

Step 6: Copy the access token

In the activation pop-up you'll see four values: Consumer Key, Consumer Secret, Access Token, and Access Token Secret.

Copy the Access Token value and store it somewhere safe (a password manager works well). This is the API key you'll paste into eesel. Click Done to finish activation in Magento.

Step 7: Connect in eesel

1. In eesel, go to Integrations > Magento

2. Enter your store URL and the Access Token from Step 6

3. Click Connect Magento

Actions

Order lookup

Action	Description
Get Order by ID	Pull full details for a specific order number
Get Orders by Email	Find a customer's recent orders by email
Get Order Tracking	Get shipment status and tracking numbers for an order
Get Payment Status	Check whether a payment went through and method used

Order actions

Action	Description
Refund Order	Refund an order via Magento's creditmemo endpoint
Cancel Order	Cancel an order that hasn't shipped
Send Order Notice	Send a customer-facing notice about an order

Product information

Action	Description
Check Stock Status	Inventory level and in-stock status for a SKU