Jira Service Management
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Train your agent on your Jira knowledge base, canned replies, and past issues
Automatically comment on issues or route them to the right team
Search, create, assign, and label issues
JSM Messenger is not currently supported. Please see our eesel AI chat bubble integration for eesel native options.
Connect with your Jira subdomain, email, and API token.
Go to Integrations > Jira
Select Connect
Enter your Jira subdomain, email address, and API key
Click Connect
Install eesel AI from the Atlassian Marketplace.
Go to Integrations > Jira
Select Install from Marketplace
Follow the Atlassian Marketplace installation flow
Help Center
Jira knowledge base articles via web crawler
API Key or OAuth
Canned Replies
Pre-written response templates
API Key or OAuth
Past Issues
Resolved Jira issues
API Key or OAuth
Any Customer Message
Fires on new or updated issues
Full automation
Agent Requests AI Help
Fires when @eesel is mentioned in comments
On-demand assist
Comment on Issue
Add a comment to a Jira issue
Search Issues
Search using JQL (Jira Query Language)
Create Issue
Create a new Jira issue
Assign Issue
Assign to a specific user
Label Issue
Add labels for categorization
Use JQL for smart searches. The Search Issues action supports JQL, so your agent can find related issues with precise queries.
Set up labeling for triage. Configure the Label action with your triage instructions to automatically categorize incoming issues.
Combine with Confluence. If your team uses Confluence for documentation, connect it as a knowledge source alongside Jira for comprehensive coverage.
API Key connection failing?
Generate an API token from Atlassian account settings
Use the email associated with your Atlassian account
Enter just the subdomain (e.g., yourcompany not yourcompany.atlassian.net)
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