Slack
Chat with the bot in Slack and train it on conversations
Slack is one of our favorite apps that you can integrate with. Use it to streamline your internal team chat, so your team has access to internal documentation (or any other integrations you want!) for instant replies and assistance. Great for onboarding.
How to set up the Slack integration:
Head to your eesel dashboard. Choose the bot you want to connect to Slack.
Click the Integrations tab in the side menu.
In the search bar, type "Slack" and select it from the list.
Hit the Connect Slack button.
You’ll be prompted to sign into your Slack workspace. Use your Slack URL to do this. (You can find it by clicking your workspace name in Slack, then selecting Edit workspace details.)
When prompted, grant eesel permission to access your Slack workspace.
Head back to the eesel dashboard > Slack integration on sidebar > Channels and make sure the Channel ID has been added.
You’re all set to start chatting with your bot directly in Slack.
Setting up multiple bots for different channels
In some cases, you may want a Sales bot for your Sales channel, and a Support bot for the Support channel, etc.
To do so, you can:
Create a bot for each of the channels you want a unique bot for
Connect each of them to your Slack workspace as explained above
Click Slack on the integration sidebar > Channels and input the ID of the channel you want that specific bot to be active in.
Repeat for each bot.
Note: The bots will only have access to the knowledge they've been provided, and the actions and prompt they have. This is useful if you want everything completely separate, but you're able to also have them share knowledge or route to each other using some of our actions like Use knowledge from another bot or Consult/direct query to another bot.
By default, your AI will not learn from conversations. To set this up, please contact support.
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