How to create and manage your AI agents
Agents are the core of eesel AI. Each agent is an independent AI teammate with its own knowledge, instructions, and configuration.
Click Create Agent from your dashboard
Give your agent a name
Start configuring
Use the agent picker in the top-left of your sidebar to switch between agents.
Go to your agent's Home page to update the name.
You can remove an integration from a single agent without affecting other agents in your workspace. Go to Integrations, select the integration, and click Remove from Agent. This removes all triggers, actions, and knowledge sources tied to that integration for the agent — including any automation rules set up in the external platform. See Removing an integration for details.
Go to your agent's Home page and use the delete option. This permanently removes the agent and all its configuration.
Warning: Deleting an agent cannot be undone. Make sure any active triggers are disabled first.
You can create as many agents as your plan allows. Common multi-agent setups:
By function:
A triage agent that categorizes and routes incoming tickets
An AI agent that handles Tier 1 support
A knowledge agent in Slack for your team
By team:
A support agent for your main product
A separate agent for your billing team
A chatbot for your documentation site
By channel:
One agent for Zendesk tickets
One agent for your website chat bubble
One agent for Slack
Each agent is independent — its own knowledge, instructions, triggers, and actions. This lets you fine-tune each one for its specific job.
The number of agents you can create depends on your plan:
Team
Up to 3
Business
Unlimited
Custom
Unlimited
See Pricing for full plan details.
Last updated
