Shopify
Connect Shopify for product, order, and customer lookups
Connect Shopify so your agent can look up orders, search products, process returns, and help customers with their purchases.
What you can do
Look up customer order history and tracking information
Search and browse your product catalog
Process returns, refunds, and cancellations
Generate visual product carousels in chat
Check product inventory and variant details
Connecting Shopify
OAuth (recommended)
Install eesel AI from the Shopify App Store.
Go to Integrations > Shopify
Select Install Marketplace App
Follow the Shopify installation flow
Authorize eesel AI to access your store data
Access token
Connect with a Shopify Admin API access token.
Go to Integrations > Shopify
Select Credentials
Enter your shop name and Admin API access token
Click Connect
Actions
Customer and order lookup
Get Customer by Email
Look up customer profile and details
Get Order History
Retrieve a customer's order history by email
Get Order by ID
Get detailed information about a specific order
Get Order Fulfillment
Check shipping status and tracking information
Product information
Search Products
Search your product catalog by query
Get Products
Retrieve all products in your store
Get Product Variants
Get variant details (size, color, SKU, price, inventory)
Get Product Metafields
Get custom product metadata
Get Variant Metafields
Get custom variant metadata
Generate Product Carousel
Create a visual product display in chat
Order management
Create Return
Initiate a product return
Refund Order
Process a refund
Cancel Order
Cancel an unfulfilled order
Common scenarios
"Where's my order?" Agent looks up the customer by email → gets order history → finds the relevant order → checks fulfillment status → replies with tracking info.
"I want to return this item" Agent looks up the order → verifies it's eligible for return → creates a return request.
"What products do you have for...?" Agent searches the product catalog → presents relevant products → optionally generates a product carousel in chat.
Tips
Pair with a helpdesk. Shopify works best alongside a helpdesk integration like Zendesk or Gorgias. The agent handles tickets while looking up Shopify data as needed.
Enable HITL for order management. Turn on Human in the Loop for sensitive actions like refunds and cancellations.
Use product carousels in chat. The Generate Product Carousel action creates a visual product display — great for the Chat Bubble on your website.
Troubleshooting
Can't connect?
Ensure you have admin access to your Shopify store
For API token connections, verify the token has the correct scopes
Product data seems outdated?
Product data is fetched in real-time from Shopify, so it should always be current
If issues persist, try disconnecting and reconnecting
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