# Use Cases

- [Overview](/use-cases/products.md)
- [AI Agent](/use-cases/ai-agent.md): Automate frontline customer support with an AI that handles tickets on its own
- [AI Copilot](/use-cases/ai-copilot.md): AI sidebar that helps your agents draft better replies
- [AI Triage](/use-cases/ai-triage.md): Automatically tag, categorize, and route incoming tickets
- [AI Chatbot](/use-cases/ai-chatbot.md): Self-service chat widget for your website or app
- [AI Internal Chat](/use-cases/ai-internal-chat.md): Knowledge agent for your team in Slack