Overview

eesel AI offers five products, each designed for a different support scenario. They all use the same platform — the difference is how you configure and deploy your agent.

At a glance

Product	What it does	Best for
AI Agent	Resolves tickets autonomously	Automating frontline support
AI Copilot	Drafts replies for your team	Speeding up agent productivity
AI Triage	Tags, routes, and prioritizes tickets	Organizing your ticket queue
AI Chatbot	Self-service chat on your website	Deflecting tickets before they're created
AI Internal Chat	Knowledge agent for your team	Internal Q&A in Slack

Which product is right for you?

  "I want to..."                           Product
 ┌──────────────────────────────────────┐
 │ Automatically reply to tickets       │──▶ AI Agent
 │ Help my agents reply faster          │──▶ AI Copilot
 │ Auto-tag and route tickets           │──▶ AI Triage
 │ Add a chatbot to my website          │──▶ AI Chatbot
 │ Help my team find internal info      │──▶ AI Internal Chat
 └──────────────────────────────────────┘

Can I use more than one?

Yes! You can create multiple agents, each configured as a different product. For example:

• An AI Agent handling Tier 1 Zendesk tickets

• An AI Triage agent categorizing and routing everything that comes in

• An AI Chatbot on your website for self-service

• An AI Internal Chat agent in Slack for your team

Each agent has its own knowledge, instructions, and configuration — they work independently.