Overview
eesel AI connects to the tools you already use. In the dashboard, you'll find these under Integrations — they let your agent read from knowledge sources, respond in helpdesks, look up information, and communicate across channels.
Capability matrix
Helpdesks
Knowledge Sources
Communication
E-commerce
Channels
Chat Bubble
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Built-in
Inline Chat
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Built-in
Public Chat
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Built-in
Integration types
Helpdesks
Your agent's primary workspace for customer support. Connect a helpdesk to handle tickets, respond to customers, and manage conversations.
Knowledge sources
What your agent learns from. Connect your documentation, wikis, and files so your agent can find accurate answers.
Communication
Additional channels for your agent to send and receive messages.
E-commerce
Product and order data your agent can look up to help customers with purchases, returns, and order status.
Channels
Built-in chat widgets you can deploy on your website without any external integration. See eesel Channels.
Connecting an integration
Open your agent workspace
Go to Integrations
Select the integration you want to connect
Follow the setup steps (varies by integration)
Most integrations offer a Quick Start option that gets you up and running in minutes, with the option to connect your full account later for additional features.
Need a different integration?
If you need an integration we don't have listed, contact us to request a new integration or discuss custom API integrations.
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