# Helpdesk

> When you connect a helpdesk integration, eesel AI automatically syncs your support content as knowledge sources — no extra setup needed.

## What gets synced

Connecting a helpdesk gives your agent access to:

| Knowledge type                | Description                                               | Available on                                                                                                                                                                                                                                                                                                                                                      |
| ----------------------------- | --------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Help center articles**      | Published articles from your help center / knowledge base | [Zendesk](https://docs.eesel.ai/connect-your-tools/helpdesks/zendesk), [Freshdesk](https://docs.eesel.ai/connect-your-tools/helpdesks/freshdesk), [Intercom](https://docs.eesel.ai/connect-your-tools/helpdesks/intercom), [Gorgias](https://docs.eesel.ai/connect-your-tools/helpdesks/gorgias), [Jira](https://docs.eesel.ai/connect-your-tools/helpdesks/jira) |
| **Past tickets**              | Resolved conversations your team has handled              | Zendesk, Freshdesk, Intercom, Gorgias, Jira                                                                                                                                                                                                                                                                                                                       |
| **Macros / Canned responses** | Pre-written reply templates your team uses                | Zendesk, Freshdesk, Gorgias                                                                                                                                                                                                                                                                                                                                       |

## How it works

1. Connect your helpdesk from **Integrations**
2. eesel AI automatically discovers and indexes your support content
3. Your agent can now reference this knowledge when answering questions
4. Content stays up to date — eesel AI periodically re-syncs to pick up changes

You don't need to connect anything separately for knowledge — it's included as part of the helpdesk integration.

## Tips

**Help center articles are your best starting point.** They're already written for customers and cover the most common questions.

**Past tickets help your agent sound like your team.** Focus on tickets with good resolutions — your agent learns from the quality of replies.

**Keep your help center up to date.** If your articles are outdated, your agent gives outdated answers. Update the source and it syncs automatically.

See [Training Best Practices](https://docs.eesel.ai/configure-your-agent/training-best-practices) for more on getting the most out of your knowledge sources.