Helpdesk
Your helpdesk automatically provides knowledge when connected
When you connect a helpdesk integration, eesel AI automatically syncs your support content as knowledge sources — no extra setup needed.
What gets synced
Connecting a helpdesk gives your agent access to:
Help center articles
Published articles from your help center / knowledge base
Past tickets
Resolved conversations your team has handled
Zendesk, Freshdesk, Intercom, Gorgias, Jira
Macros / Canned responses
Pre-written reply templates your team uses
Zendesk, Freshdesk, Gorgias
How it works
Connect your helpdesk from Integrations
eesel AI automatically discovers and indexes your support content
Your agent can now reference this knowledge when answering questions
Content stays up to date — eesel AI periodically re-syncs to pick up changes
You don't need to connect anything separately for knowledge — it's included as part of the helpdesk integration.
Tips
Help center articles are your best starting point. They're already written for customers and cover the most common questions.
Past tickets help your agent sound like your team. Focus on tickets with good resolutions — your agent learns from the quality of replies.
Keep your help center up to date. If your articles are outdated, your agent gives outdated answers. Update the source and it syncs automatically.
See Training Best Practices for more on getting the most out of your knowledge sources.
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